Excellent customer service and value This is the second time I have purchased frames with ultra thin lenses from Toni & Guy Opticians. Sara worked hard to make sure everything was exactly right with my order. The low price for high quality Zeiss lenses is impressive - significantly cheaper than high street opticians.

Amazing customer experience! Fast Shipping, Great Packaging and ultra-fast shipping. Best part of it is the responsiveness and reliability of their customer service staff. Will definitely come back for more!

Very happy with my purchase. Great service and very friendly helpful staff. Delivery time was excellent too.

My initial review of this company was one that was largely negative. I had experienced a poor level of service and had not been updated on the status of my order in almost three weeks. However, following being contacted by Sara, one of the company's customer service advisers, I do feel that my feelings towards this company were turned around, which is quite a difficult task. Sara did listen to my concerns and explained the reasons for the delay, as well as sorting out a replacement pair of glasses which were delivered to me within 24 hours. The quality of the product is very good and I would order again.

14 Sept - Order Bvlgari glasses with clear plano lenses and Prada sunglasses with normal lenses. To be delivered to Australia 9 Oct - receive Prada sunglasses with clear lenses. Did not receive Bvlgari glasses 10 Oct - advised to return Prada sunglasses and that the Bvlgari glasses were sent separately and would arrive shortly. I request for a new pair of sunglasses to be sent, instead of having the lenses changed out again on the pair that was sent. 17 Oct - No response to my request. Bvlgari glasses still have not arrived. I have sent a follow up email with no response. 19 October - tl;dr it has been 1 month, 4 days since I ordered two items. I have neither item and no indication of when they will arrive. I suspect the bvlgari glasses were not sent separately, they were likely only sent when I raised the issue with the Prada sunglasses. Mistakes happen, but lack of response to emails is unacceptable.

Lots of selection of glasses, with great designers which are reasonable priced. The service I received was first class, I will certainly go back when my glasses need replacing. Parking is easy as you don't need to travel to Bolton and pay parking fees.

Very professional and friendly service, offering high quality frames and lenses at reasonable prices. Would recommend to anyone who wants quality service and product.

Great selection of glasses and Great service

Sunglasses came quickly in secure packaging. They got broken within the first month of me ordering them and Sara at Toni and Guy did everything she could do get a new pair to me under warranty - excellent customer service there. 4* and not 5* because it took me about three telephone calls and three emails to get through to anyone to help me, but once I got through - very good service.

Update from 5 weeks ago.. Still no glasses or refund or communication.. Useless... Looks like the small claims court.. Tried phoning and email.. Nothing...