I bought it on the 12th of March, got an email saying they would deliver in 7 to 14 days on the 29th of March, and today 12th of May got an email saying they will NOT deliver the bed and asked to contact the bank. Don't buy from this company.

Company apparently taken over and the order ready to dispatch has not been delivered, I’ve been told I will not receive it. I believe this is not legal and am looking into taking legal advice.

If I could give no stars I would.. I ordered two beds on 23rd February.. have been emailed several times to say the beds were with the courier... and then an email on 4th April to say they had gone into receivership and I would not be receiving my beds or a refund!!! The delivery company said they would not be delivering for this company whether they had the beds or not.. when I spoke to British Beds Direct they confirmed that they are now owned by another company and they would not be fulfilling previous orders... what a mess... now I have to try and get my money back from my bank... disgusting way to treat customers..

Great product , however , manufactured and delivered late ( no fault with courier) and lack of communication from BB made for a more stressful experience than necessary .

I made an order with British Beds Direct and they informed me that my order will not be fulfilled as Serene Beds and Furniture Limited went into administration! They said Serene Sleep Group Limited have now purchased British Beds Direct and that they have nothing to do with Serene Beds and Furniture Limited!!! Nothing about it on their websites so i guess they are still taking orders. AVOID this company!!!! Here is the email I received ... >>>>>>>>>>>>>>> We are writing to inform you of some unfortunate news regarding your recent order with British Beds Direct. We regret to inform you that Serene Beds & Furniture Limited, has gone into Administration on 31st March 2023, and as a result are not be able to fulfil your order. We understand how frustrating and disappointing this news is, and we want to extend our sincerest apologies to you for any inconvenience this may cause. We would like to assure you that we have purchased the business from the Administrators and have no association with the previous company. However, we are not able to honour any orders placed with British Beds Direct prior to our acquisition of the business. We advise you to contact your Bank and request a Chargeback or Section 75 of the Consumer Credit Act to recover any funds paid for the order. This is a legal protection that allows you to request a refund for services or goods that you did not receive due to the insolvency of the seller. We understand that this news may be upsetting, and we want to offer our sincerest apologies once again. We hope that you can recover any funds lost and continue to shop with us in the future. Under New Ownership (britishbedsdirect.co.uk) Kind regards, Management at Serene Sleep Group Limited t/a British Beds Direct

UPDATE AUG 2023 The AUDACITY - Has anyone else experienced British Beds Direct attempted to get Trustpilot to ask for their review to be changed? I did several times over the past few days. The last message told me that if I did not provide, my personal details (phone number, email address etc), then my review could be taken down. WHY are you British Beds Direct, hassling me to change my review. How dare you! I didn't even get chance to mention, while writing my very long original review, how bad the quality of your beds are, let alone your dodgy dealings. Both my original set of beds and my replacement set. I even ended up cutting myself because of your jaggedy trims & terrible quality finishing after submitting my original review. My review was honest, accurate and as succinct as I could make it. I could have mentioned other issues I'd had, but decided just to mention the main points that would be helpful to others - be thankful tor that and do not attempt to get me to change my review again. So disingenuous! ORIGINAL REVIEW I have just received an email to state they have gone into Administration? Yet their website is still fully functioning, I assume taking and completing orders and in fact has discount enticingly advertised on their items. It's not 100% clear whether it's Serene Sleep Group Limited or British Beds Direct that are in trouble - though that might be me misreading the email. After a ridiculous experience with them where I am awaiting my third set of replacement beds OR a refund I don't need to say I would not recommend them as a company EVER! Watch out for any affiliated companies or person who might pop up opening a similar business in the future. AVOID!! If I could give zero stars, I would. I only wish I could upload photo's to show you a screenshot of the email, but it starts that they cannot complete orders and in part "We advise you to contact your Bank and request a Chargeback or Section 75 of the Consumer Credit Act to recover any funds paid for the order. This is a legal protection that allows you to request a refund for services or goods that you did not receive due to the insolvency of the seller." So so so dodgy!! As for their reply to this review which you'll see below, where they try to assure me that "Serene Beds & Furniture Limited [] is not affiliated with Serene Sleep Group Limited." Yeah... ok!! They couldn't even be bothered to change the name significantly. Sounds like a group of associates, friends, family members playing a game of hot potato with all their businesses to me. I'll reiterate - well dodge (big clue in the last word right here)! I'm sure these kind of business owners think we the public are dense.

Order placed 24th March 2023 and was with courier Epic Logistics for delivery. Email 3rd April 2023 advises that Serene Beds and Furniture Ltd has gone into Administration and has been acquired by Serene Sleep Group Ltd (allegedly no affiliation ?!). They obviously did not buy the goodwill to preserve the Trustpilot ratings and treat British Beds Direct customers fairly. My order was collected back from courier and I was told to order would not be fulfilled. Absolute disgrace. Same bespoke product still can still be ordered at the same price on website.

I ordered a bedframe with headboard on 14 Mar and then got an email saying it has been dispatched last week on 30 Mar. Today when following with delivery company, i was told British Beds has gone into administration and my bed was collected by the administrator. No one answeringat British Beds.

Customer service says a lot about a business and I was so impressed with this company. Firstly they were happy to delay delivery to match in with my completion date on a new house, and secondly they dealt with an issue with a headboard so quickly and without any fuss. Headboard had been damaged in transit and within an hour of me emailing with a couple of photos they responded apologising and reassured me that they would make a replacement and send it out as quickly as they could. This only took about a week to arrive and they'd arranged for the damaged headboard to be collected too. Very happy with the bed and headboard we've received and the price was great. The delivery company were spot on with communication and the lads were helpful and friendly. Wouldn't hesitate to order again should I ever need another bed.

I ordered an Ottoman bed from this rubbish company. This company is dishonest .I was misled in that the bed contrary to what was shown on the picture came in two pieces which diminishes the strength of the top part. On top of this when the mattress is on the bed and you try to lift the top bit up to access storage the top bit does not stay up!! So you the purpose of having an ottoman bed is missed. Indeed had I seen on the picture displayed on the website that this was not a proper /quality Ottoman bed, I would not have ordered it. I returned the bed on the basis of misrepresentation and this company took £75 restocking fee. I told them that this was unlawful as I could not be charged a re stocking fee for a bed which was not fit for purpose and for which deception tactics were used to sell it to me. The restocking fee might apply for example if I no longer wanted the bed because I no longer wanted it. This company refused to give me my money back. So my total loss is 75 plus £30 delivery fee for a bed that I would not have ordered in the first place. Stay away from them!