Fantastic consistent service and value…
Fantastic consistent service and value for money. Flowers are always fresh, prompt and as described. My recipients always say how well they stay beautiful, lasting way beyond expectations.
awsume company to deal with
awsume company to deal with. i done a mistake on the order i contacted them they sorted it out straight away would highly reccomend
Extremely disappointed
Extremely disappointed, flowers not only arrived late despite choosing a delivery date but also extremely sparse and some dead, I have brought this up with the customer service team and they don’t see a problem with this. Wont be purchasing from them again very over priced
I've been a repeated and happy customer…
I've been a repeated and happy customer and I have had no bad experience. They respond promptly and are very professional in the services they offer and the products are top tier. I will continue to shop with Prestige Flowers, I am a happy customer.
Easy and perfect
Used prestige flowers for awhile and they always arrive on time and in fabulous condition.
Do Not Use
Ordered a medium size rose and freesia bouquet for an 80th birthday gift. A sparse bunch of flowers arrived (more greenery than flowers), roses needed to be thrown away just 3 days later. Sent them a picture of the remaining flowers 5 days post delivery and was informed that they only accept complaints within 3 days! Shocking - Do Not Use! Edit - what a response, no offer of an excuse, a reason why such a substandard bunch of flowers was sent, no offer to replace or reimburse - says it all really!
Late delivery - Droopy flowers
I paid a month in advance for a specific day's delivery. The order didn't come on time a day late, making it pointless. Didn't get compensation for the delivery charge. Flowers came all droopy and sad-looking but apparently, it is within policy. Just going to use a local in the future, crazy lack of support.
Extremely disappointed with their attitude and service
Extremely disappointed with this company and their attitude. I wanted to support a local business and a neighbour even offered to collect the flowers but I declined as guaranteed next day delivery was stated on the website if the order was made before 10pm I made the order around 5pm for a birthday gift for my elderly relative, the delivery address was LOCAL, about a 10 min routine drive from the shop. They sent the flowers via Royal Mail 300 miles to their MIDLAND Hub! so no surprise they didn't arrive the next day. Their response was not sympathetic, just a standard T&C blurb about deliveries to certain 'hard to reach' areas may take another day and they will refund the delivery cost if they take more than 3 days!!! Big deal. Not exactly the 100% satisfaction guaranteed offer their website states.
Simple to order
Simple to order, great selection
Great website layout reasonable prices…
Great website layout reasonable prices fast and easy checkout