Quick, efficient service when ordering and rectified and error I'd made in typing the message very quickly

I found your site to be easy to use and there was a good variety to choose from. Really looking forward to my partner receiving his flowers for Valentine’s Day!

Easy website to use, great gift options to add to any amazing flowers

I would like to congratulate the team at prestige flowers because I really liked how easy it was to navigate through the website and to place an order for the flowers and create a gift card and personalise it and also record an audio message for the recipient and the overall checkout experience that was made so user-friendly and easy. I also liked the variety of options to choose from and I just hope that the recipient loves their present and I can’t wait to order again if everything goes substantially well. This is good business.

This was an easy way to get beautiful flowers and other gift sent straight to my house. The different options on how to pay makes it very flexible too. I only wish there was more description on the items you want to add on but I will definitely use this service again

Such an array of beautiful unique bouquets to choose from one for every occasion! Website well organised with lots of choice for an extra something to gift!

Website was nice. I didn’t like how I needed to create an account or ‘log in’ though.

Don’t usually feel compelled to write a review but the customer service was SO bad. It’s like talking to an AI bot. No apology or offer to rectify. They always come back with a polite but completely unhelpful response. I bought flowers and paid for next day delivery. They didn’t arrive next day (Friday) when the recipient was at home. Then the recipient was out the next day (Saturday), no delivery attempt Sunday, earliest they could then try and get them was Tuesday by which point the flowers were well past their best. I only received one photo from the recipient as they wanted me to know. I then started the process of complaining, well… it is futile to say the least. Return emails from their customer service put the onus on me to send photos of the flowers at various angles to prove the state they were in. I’d only received one and couldn’t provide more. The fact they can see the timeline of the delivery should be enough plus the one photo I did have but no, not for them. They then suggested the guard flowers of the roses just needed to be removed, then they requested more photos again, then they referred me to the T&Cs PLUS the T&C’s of their courier (as if anyone would check the couriers T&C’s!!) to say Next day was not guaranteed at the postcode I was sending to! If it’s not guaranteed, then don’t take my money for it! That’s false advertising, charging me more for a service you know you cannot fulfil. I’m sure you will see that they will write a polite and ‘reasonable’ response to this review - just remember when you read it that it is essentially a ‘bot’ that just says ‘computer says no’ on repeat! Totally unhelpful! AS EXPECTED THE RESPONSE IS POLITE, SOUNDS REASONABLE BUT DOESN'T ACTUALLY ADDRESS THE PROBLEM OR OFFER ANY TANGIBLE HELP OR COMPENSATION. THE RESPONSE SHOWS EXACTLY WHAT YOU GET WHEN YOU MAKE A COMPLAINT, APPEASEMENTS BUT NO ACTUAL HELP OR COMPENSATION.

Easy so far going to be delivered tomorrow.

Easy to follow instructions and able to sort flowers from low to high price which I always do on line. A good selection of additional gifts should you want to make the gift more luxurious. Check out quick and easy, thank you.