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Kerry Gates

22 February 2022, 20:06

  • AU

Purchased the incorrect size

Having purchased the wrong size due to me not being able to view the "people" sizing I ordered the incorrect size. As we are both age pensioners I explained our situation to Cambridge Mask & they offered a very excellent solution which we were able to obtain the correct size a minimal cost. I have not had this type of service in a very long time Thank you

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Marina McDonald

22 February 2022, 13:17

  • AU

Ear straps bulky and not adjustable

For the price of the masks I am very disappointed in the ear straps. They say that the ear straps are adjustable but very poorly so. The straps are thick and wide and if you adjust the toggles, it pulls in the tension on the chin but the ear straps then buckle up. The only other option to tighten the ear straps is the head strap which I wouldn't describe as an 'adjustable ear strap'. I would have preferred the ear straps to have been thinner with toggles of their own for adjusting. Despite my disappointment in the design of the ear straps, Cambridge Masks’ customer service has been very good.

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Will S

22 February 2022, 10:16

  • US

TOP LEVEL customer service!

I'm a regular customer and I had an issue with one batch of pro masks and they replaced them super fast! These are the best masks and the company will always take great care of you! The best protection and the best customer service. Thank you to Tania and the whole team!

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Meem

22 February 2022, 07:43

  • GB

Love this company

Love this company, quality product, packaged well, arrives extremely quickly!

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Colin

22 February 2022, 05:19

  • GB

First mask (Admiral

First mask (Admiral, size L) was OK. Second one, supposedly the same size, is not a good fit, plenty of ambient air coming and getting out on the sides.

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Jan

22 February 2022, 04:46

  • GB

I have bought lots of the pro masks for…

I have bought lots of the pro masks for myself and family over the past two years. They are superb and I cannot recommend them enough.

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Kim N.

22 February 2022, 03:03

  • US

Great Products but still need some improvements

Wonderful company. I love their products and their customer service agents are great in assisting you in case there is an issue. My only problem is with the head strap. It was designed to make the ear loop more comfortable but it does slide and pull the mask down, making it very uncomfortable on the nose and the ears.

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Mrs Karen

22 February 2022, 01:17

  • GB

Excellent product and easy to order

Excellent product and easy to order. Delivery was quick and efficient.

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Chris

22 February 2022, 00:53

  • GB

High quality mask and great service

High quality mask and great service. I was able to change my order before it was shipped and everyone was very accommodating and quick.

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LESLEY JAMES

21 February 2022, 23:45

  • GB

Really good masks

Really good masks, both for COVID and chemical allergies. Excellent prompt service.