Joe from Sales put me in immediate contact with Corrina from Customer Service, who liaised with the supplier to get a RMA. This was promptly processed and a new part sent. Corrina kept me informed ever step of the way!

Exceedingly helpful staff with fast delivery of products. Good prices too!

Great advice, great technical assistance, 3 perfect products, all delivered in less than 24 hours. An all round pleasant experience from first enquiry to delivery. I had spent ages trying to find the right backwash hose and reel but one call to 1st Direct Pools got me sorted out quickly.

Easy to use website with a wide choice of products at reasonable prices. Delivery was quick and all arrived in good condition. I will use again when required

Ian and Phil on the sales team always provide me with quick and responsive replies and are always happy to help with any questions I have. Very friendly and efficient service

I have been a customer of 1st Direct Pools for many years and on each and every occasion it has provided great service. My orders have always been processed quickly and delivered promptly. On this occasion I needed an item not normally kept in stock and Phil went out of his way to source and deliver it in super quick time. A big thank you to Phil and 1st Direct Pools.

Good gadget

Next day despatch.

Very quick delivery. Also the price was lower than many competitors.

My daughter ordered a hot tub she is autistic and it's a long story but ..... The staff were brilliant and stopped the order and refunded her straight away and kept in contact with us really happy they listened to us and acted straight away! Many thanks for your fantastic customer service I'm very grateful x