Had a delivery issue with DHL and contacted 1st direct and they have sent me a replacement delivery for next day delivery. What great service, brilliant.

having found 1st direct online i was not sure what to expect, but have only praise for there service, assistance and general attention to my problems. some of the help they gave me was not relevent to the items that i had ordered, which were reasonably priced and the delivery prompt. i wish the were closer to where i live .

Used company for many years. Pool heat exchanger failed after 1 year. Same chemical conditions as the exact same heat exchanger that lasted 6 years before. No refund or exchange !!! Their view was the manufacturer said the only failure mechanism was the chemicals. Totally ignoring any weld defects. Then they ask me to send it back to the manufacturer at my cost so they can tell me the same thing. Be very careful with this company. Very very poor customer service

Great company used 1st Direct for nearly ten years for my chemicals and parts. Always helpful and efficient. ordering and delivery always quick and easy.

Excellent service and quick delivery. When I had a question I phoned up and was put straight through to a person who could help.

Absolutely shocking requested parts I needed after they told me to get an engineer to check then supplied different parts not what was requested! To add to this had to pay import duty they failed to mention! Disgusting company

Good products and both times I ordered they arrived the very next morning. Great service

Great service as usual.

1st Direct Pools are exemplary. The website is user-friendly, the prices are competitive and deliveries are made promptly and efficiently.

Goods as described and despatched promptly