Ordered some items for my dad after never needing anything disability aids related before, very helpful and patient service on the phone. Understood the conditions I was talking about and found the right items for me. Price was well matched online, quick shipping too. Thanks.

I was looking to buy a rollator for my elderly mother, but wasn't sure which one would be right for her. I phoned Ability Superstore and the customer care team were incredible. We spent 15 minutes going through all the different options without any pressure for me to buy one. I went away to consider my options and then purchased online the next day – and it arrived two days later! I'm super impressed with Ability Superstore – I will be using them again

Bought a Two-Way Support Cushion Product Code: 51114 and on the washing bit you can only wash the cover of the seat, but the only problem with that is you can't take the cushion cover off as there is no zip to take it off , plus we have found it to be very uncomfortable and even though I can return it,but ive got to pay postage myself and then on top of that a 20% restocking fee. Not very good value at all . I'm pleased other reviews are happy but I'm not , if I knew you couldn't take the cover off I wouldn't have bought it. Also you can't get in touch with them via email either.

Have been looking for this model of shower chair for months. Totally fed up with finding it on websites, ordering it, then receiving an email saying it was out of stock (after paying for it on one occasion). Found this model listed on Ability Superstore, rang to confirm in stock. Lovely lady (Nicola) confirmed they had one, and took my order over the phone to ensure that I got it. Really great price, and free shipping included. Never in a million years did I think that that free shipping would see it delivered the next day, but indeed it did (ordered Thursday June 3, arrived Friday June 4). Amazing. I highly recommend this retailer. Many thanks to all involved.

I bought a Royale commode chair from this company and was disappointed when it arrived flat packed as this was not specified on the website. To some that wouldn’t be an issue but my mother, the recipient of the chair, does not like flat packs and would not have made the purchase had that been made clear. I believe you only get to judge a company fully when something goes wrong and in this case I cannot fault them. I spoke to 2 lovely ladies who offered to have the chair collected and returned fully assembled. Whilst I declined the offer it was a fair resolution to the issue. They also updated their website immediately and now make it clear that the item can be bought as flat pack or fully assembled. I was impressed and somewhat surprised by their immediate action and it shows that the omission in the description was a genuine error. Although I am disappointed that the chair wasn’t as expected my experience demonstrates that they provide good customer service and the 5 stars are reflective of this. I should add that the company have arranged a refund before they have received the returned item.

It is the first time I have used Ability Superstore, and am very pleased with the service and the product. Will definitely use them again

Couldn't believe it when I received my goods the day after placing the order. Was so impressed that I emailed to thank them and saying I would be pleased to leave a review, hence this epistle.

First time using Ability Superstore and they most certainlyare Super. Let down by another company badly, and I did understand we are all under pressure with Coronavirus around us all I could not get a definite delivery date after first delivery had passed by a week then after numerous phone calls still no further forward so decided enough was enough. Phone Ability Superstore spoke to Jane explained situation and within 5 mins or more I had same items ordered and being dispatched that same evening and delivered on time 2days later by first class tracked mail. First class service from Ability Superstore Use this company before trying anywhere else.

I've never seen a website with so much choice! Ability Superstore really have thought of everything and the range of products is amazing.

Great service - thanks for your advise and support. Will definitely be back to order again. A+