Great Service
I was very happy with the online and personal service provided. Products are well priced, a good range and efficient delivery. Great! I would not hesitate in recommending this company again.
Excellent quality, great service.
I ordered the largest 3 column radiator, which arrived in perfect condition. Delivered to my home address which my partner collected, the driver was happy to carry the radiator inside (as very heavy) and put it where asked. The customer I fitted the radiator for was very pleased with the finished product. All around quality service and product.
Feedback on delivery and product
Initially wrong radiator was delivered (single instead of double) but swift call by the driver and correct one was delivered the next day, product was finally received and of good quality
Awful experience
It was only when I had agreed to purchase that I was told I had to be in to sign for the radiator. Needless to say that was not convenient and after a few days of hearing nothing I phoned up to be told that an attempt had been made to deliver the radiator but no one was in to sign for it. I was told that I had been sent an email to inform me that a second attempt was being made. That was factually incorrect as no such email had been received. I was also told that the delivery driver would have put a note through my door, no such note received. I cancelled the order but was told that the delivery charge would be with held but I disputed that as no delivery had been made. Finally it was agreed that a full refund would be made but when I checked my bank account I discovered that the delivery charge had been with held. This is nothing less than theft. I would have pursued the company through the small claims court however the cost of registering a complaint was more than the with held charge so I decided to put it down to experience though I was very tempted to pay the registration fee and devil take the hindmost. Use this company at your peril.
great service and product
Brilliant, quick delivery and a great product. Would highly recommend. Thank you!
Great Service
Really easy transaction, good communication & really pleased with my purchase. Would recommend & buy again. Thank you
I was very pleased with my purchase
I had to decide on the new radiators in a hurry. It was a shot in the dark and I hoped for the best. I was really thrilled when they came. The silver ones are sort of stripy,which doesn't show in the pictures, but I just love them. They suit the house and are much admired. Cannot fault the service either.
Good efficient service
Very efficient service. Brilliant radiators. Wow! They kick out some heat. Definitely buy again
Beautiful radiators
I shopped around and on price and selection Columnrads were clearly the best website. My beautiful raw metal vertical radiator arrived promptly and we are delighted with it. Brilliant service, we will certainly be using them again in the future - do not hesitate to do so yourself!
Good service
First time i had used Column Rads, purchased a rad over the internet it arrived a few days later, it turned out i had ordered the wrong size ie the wrong way round, phoned them up they had no issues with exchanging the rad for what i had required, Good price good service.