Agradezco el tiempo y el esfuerzo por tan buena capacitación, Saskia y todo el equipo de RL360 son de lo mejor y super recomendable.

Informacion útil sin embargo en algunos momentos se perdio el hilo, me parece se deberia dar a conocer el contenido especifico previo

I invested in a life policy for premiums to be paid for 21 years after which I don't pay premiums but as long as the policy is not surrendered I still receive the sum upon death of me or my spouse separately. Now I'm told when the investment value reaches nil I will not get any money upon death!!! Is this some kind of way the company avoids payout!!!

I took out a RL360 investment portfolio in 2013. My money was placed in the Tilney Fund with average results. I want to surrender the portfolio and asked for the account to be put in my wifes name. It took 6 weeks for that to be done. I now find they want to charge me a surrender penalty, i was advised that it would not apply after7 years, but now told ah, its 10 years. Abbey Wealth Management said they would have to check with RL360 regards the period the penalty applied. I checked with RL360 customer Serices who stated it depended on the product in which I invested and I would need to check with my broker and promptly hung up on me! Bottom line is there are other Investment companies out there including Fishers Investments who don't charge surrender penalties.

Enormous fees and irresponsibly aggressive investments to try to cover the fees. Why pay 8%+++ in fees for a very risky portfolio when you can invest in broad diversified indexes from reputable companies such as Vanguard or Blackrock (regulated by the financial authorities) for fees of < 0.22% (yes, 0.22%). Read "millionaire expat" by Andrew Hallam and avoid these products.

In South Africa very few, if any, Life Bond providers can match RL360 for service and support. Nadja and her team is ever available and ready to help and sort out any problems. Strongly recommended.

RL360 sold mutual funds in my account without advising my advisor or myself. When asked about why they did this, they gave no explanation other than 'we had to' and claimed it was 'as announced on the market' but couldn't provide any such market notifications/evidence of telling anyone . Its only because I checked my account that I found this out. Anyone with BNY Mellon S&P 500 Index tracker I suggest you check your accounts as RL360 indicated this was across all their accounts Their Customer Support is awful and evasive. One agent gave me bad information about fees and when I checked again with another of their agents they simply told me that that person was wrong and they don't work here anymore.

Always willing to go above and beyond to ensure that we have the right tools to be able to give clients the best possible advice.

In general pretty good, but why cant you pay commissions quarterly like the rest of the industry please?

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