Having picked up a Mango bike secondhand, with a couple of minor issues, I contacted Mango to purchase some goodies and was met with positive uplifting banter and amazing customer service, prompt delivery and just a natural feeling of warmth. I am already toying with the idea of giving my son this bike and purchasing a new personalised one. Totally recommend 🚲😁👍

Long wait for bike to arrive. Sweet FA contact from Mango themselves regarding delayed supply of bike. The one generic email we got was jovial rather than apologetic. Beautiful looking bikes but shoddy way to treat customers

Mango Bikes are brilliant! The people at Mango are working flat out and providing great bikes at a reasonable price. In terms of customer service, I had to contact them a few times about my order and to arrange delivery to my workplace and each time I got a swift and helpful response. One email was replied to at around 9pm on a Friday. This is a small, growing company with dedicated staff; they deserve all the credit they can get. Thanks Mango!

So in June I decided to spend my hard earned cash on a new bike so I could go on adventures with my kids. Mango bikes looked amazing so I ordered one straight away. Delivery was due in 4 weeks but I didn't mind. August came and went, then after a few emails of chasing I got told the bike would be in Sept so I waited and again nothing came. I chased via email / calling but got zero response. In Oct I was told my bike was high priority and would be with me in a matter of weeks but yet again I was let down with no update as to why. Roll on Nov and I had still not received my bike so decided to cancel as I'd missed the summer and autumn and the bike would just sit in my shed. I decided to get a refund and use the money for Xmas. Upon getting a refund I was charged £32 and when I challenged it the crappy customer service just kept saying 'Check the T&Cs'. So although they had delayed my bike by 4 months they still charged me for the privilege. Do not bother with Mango bikes, use a better company who actually care about their customers and not the cash.

AVOID! I ordered my bike in August, it had been pushed back twice (a month each time) the communication is awful! it takes them days to respond. My bike was meant to be dispatached on 8/12, i chased them for an update and that got an email to say they had cancelled my order along with a number of other orders due to the Cycle to Work Scheme. Its not acceptable.

Wasn't going to review,but having been for a ride on my new Mango bike.feel I have to. Please be patient whilst waiting for your bike,well worth the wait such a smooth agile ride,my only complaint would be the cheap nylon pedals which let the overall look down,but I just upgraded so no problem... I wish Mango all the best in the future Would I buy another one,yes once the order book has slowed down

Would definitely avoid When I ordered my bike Mango had already received a number of alarming reviews, I decided that this was largely unfair given the first lockdown and unprecedented bike demand witnessed (most retailers were sold out completely) so ordered a bike. I took comfort from i) us being out of lockdown, ii) them having pushed estimated deliver to 2 months (from 2 weeks at pre-lockdown) so assumed there would be an element of contingency, and iii) the expectation that after 6 months of operating in this environment they would be used to the new operating environment. I was wrong. Mango proved to be a terribly run company. Not only did my order continually get pushed back, estimated dispatch is now December, 5 months after initial order was placed (as an extra nock up until last week estimated dispatch for new orders was early December, not sure how someone ordering a full 4 months after me could get a bike at the same time...). But I also found customer service to be incredibly cavalier with informing me of further delays, in the sense that they didn't at all. Instead they would casually drop into conversations that the dispatch had been pushed back a number of weeks in the apparent hope I didn't notice. I'm sure I would still be annoyed at over 3 months of delays, but clear communication and apologetic updates may have helped. I can only imagine they are now so used to delivering news of delays that they no longer care. Trying to get me to pay more for upgrades to speed up delivery and even pay a cancelation fee after all of this didn't help either. As I said I was initially sympathetic, but as this fiasco has gone on its become clearer that the company are overtrading. Taking all the orders they can to profit from this spike in demand, when in reality they have no hope of fulfilling the orders anywhere near on time. What's more frustrating is there is a good company in there producing incredibly good value bikes. So once they sort out these order fulfilment issues I would definitely recommend. But certainly not right now.

I should've wrote this review months ago but the truth is, I had too much fun on my bike. I bought a Point Blank fixed gear bike from Mango back in April which took a little longer than anticipated to arrive but once it did I have had a blast with it. Such a fun bike to ride and switching to fixed hear really gave riding a bike a new lease of life. Bike is of great quality however the rear rim needed the rim tape replacing as it caused several punctures due to it lifting on one edge. I did replace my rear cog and put a stronger chain on it but other than those modifications it has been going strong and I've probably done just under 1500 miles on it over the summer. Mango were on my hitlist for quite a while due to the customisation available and I'm glad I went for it

Unbelievably horrendous customer service, I really have never experienced anything like it. Ordered a bike in July expecting delivery in august. By late October there was still no bike and almost no communication from mango bikes at all (unless you count their automatic spam emails trying to sell products). I was lucky to get a response to my emails/telephone calls within two weeks and often they would go unanswered. When I did get a response they were inappropriately casual and unhelpful. Each time I was told a new expected delivery date and each time it did not come to fruition. In the end and after waiting over 3 months for a bike (which they had taken money out of my account for at the point of ordering) I decided to cancel, their final move to add insult to injury was to charge me a cancellation fee... unfortunately I can’t actually comment on the quality of the bike but I would strongly advise against engaging with mango bikes at all, unless you don’t mind waiting forever for a bike.

If I could give this company 0 stars I would, almost 5 months later and numerous estimated dispatch dates, I still do not have my bike despite paying for it. I ordered my bike on the 11th of June as it was advertising bikes would be built and dispatched by the end of July. Once I ordered it my estimated dispatched was then ''the start of August'', this then moved to the 5th of October, to then be told there was a problem with the supplier and they didn't know when the dispatch date would be, to now being told the 26th of October. It is now the 30th of October, I have emailed everyday this week for an update to no avail and still no inclination to when the bike is arriving. I understand these are unprecedented times, however Mango seem to be still advertising quick turnarounds, continuing to cash in when they have customers who have been waiting months - almost 5 months! Writing this here hoping I could get a reply to this as none of my emails are being replied to.