The experience with lucky rentals was very disappointing. We had to swap the first van we got because it was disgusting (huge brown stains on mattress) and smelt bad! Second van was a little bit better but also needed lots of maintenance. The side mirror was floppy so not usable, the van was totally gutless (on slight incline Max speed was 40 km/h), missing storage baskets, no seal on rear door so as soon as we drove on gravel the whole van was full of dust and had to be fully cleaned (even the dishes in the cupboards), van still smelt very bad. Most important/dangerous: we purchased a child seat for our 1 year old son, that came with the van. We assumed the car seat has been fastened to the seat because it looked ready to be used. Luckily we double checked before driving off, because the child seat was sitting loosely on the seat! And nobody informed us about it! Our child could have been killed or seriously injured! If it is their policy that they are not allowed to fasten the child seat then they have to inform the clients about it AND make it obvious e.g. put it upside down on the seat or on the floor.. Next time we will happily spend some more money and get a better campervan with a different rental company.

No worden for this anymore, Just not believeable.

Patient, helpful, well trained staff.

The actual campervan was perfect for what we needed, and we had an amazing time. However, there was quite a bit of maintenance needing to be done on our specific van. Quite a few things were broken and needing repair...glove box, tail light, sliding door not closing properly, clips for the window covers etc. Or, nearly broken and we were worried about using them in case they broke on us. The bedding that was stored up the top, damp and smelt musty, including the mattress. We arrived at our first camp site and had to air it all out before putting the covers on. There was no top sheet, just a bottom sheet and duvet. Which meant some nights were cold and I personally am not a fan of sleeping under a duvet, especially a damp, musty smelling one. If these minor repairs/alterations were done, this would have been a 5/5 review

Not Lucky at all with my rental. Old car. Filthy. Moald. Bug squashes on ceeling. No bluetooth. No phone holder. Bed's hard. Backside door incl window doesn't work. wipers old. No remote locking. Bad service. Stove works only with no wind. @Toyota 450.000 miles and still drives good!

Vans are filthy, mouldy, and have a smell you cannot get rid of no matter how many times you try to clean everything. The bed linen I was given STANK, and again I couldn't get rid of the smell even after having washed it twice. The car battery went flat within 5 days of use, and I got a flat tyre the day after. Even having purchased the "worry free" insurance, I still needed to pay to get someone come change the tyre for me. After reading all the reviews I still rented with them because by the time I booked it was the only option left. But I can assure you all the bad reviews you can read before this one do them justice.

Friendly and respectful support from company's representatives.

Great car, very well prepared and equipped. Extra bonus- free shuttle bus to the airport!

I had a pleasent ride and car was just perfect for me Thanks

The customer service was outstanding. Van was awesome and we created many great memories with it. Love NZ and love Lucky rentals. Thanks, team for being a part of our journey! We will definitely be back👍