This company is full of frauds. They deliberately changed my rental document and then charged a parking violation fee which was not my car's. It is the worst experience in my life. what a horrible company. No body should use it if you want a happy trip in NZ

This is the most unprofessional car rental company I have ever worked with. It all started when I wanted to pick up the car. The car was supposed to be ready at 11am and I got the keys at 2pm. Later, I had an issue with a flat battery on the road and called the road assistance. They told me that I was only responsible for the payment if there was no technical issue. The mechanic that came to see my car said that it was an old battery and things like that could happen but there was no evidence that it was my fault. To my surprise, the road assistance charged me NZD 120 (for kickstarting the battery btw). I talked to the road assistance and lucky rental but there was no agreement possible. Without further evidence they claimed that there was nothing wrong with the car, despite the fact that the mechanic said something else. I continuously asked to contact the mechanic himself but they refused. Instead, they wanted me to go to another garage and get the battery tested. Furthermore, I had to deal with false accusations. My words were twisted and turned. Eventually, they just hung up and told me to "get my a*s to the car". Lucky rental car showed a tremendously inaccurate approach.

There are a lot of negative reviews going around the internet for this company but we had no such negative experience hiring with them. We were looking to hire a camper in winter and Lucky were by far the cheapest option for us and their campers had all the amenities we wanted for our road trip so we decided to take a risk after reading all of the negative reviews. Perhaps we got "lucky" but our experience turned out fine. Condition of the camper was fine, drove reliably and had no issues road tripping around the south island for two weeks, we even drove up some questionable roads to the ski fields and the camper managed them without skipping a beat. Check in and check out process was fine for us with minimal waiting time. Important to keep in mind that we hired with Lucky during the winter season which is the low season, so it may be contrasting to others experiences during the summer high season.

*Broken bucket for washing up water *The vent was not properly secured on request and our belongs were saturated the next morning *Broken portable heater hired for $15.00 *Only 1 working headlight - couldn’t drive at night *Speedometer was out 7-10 kms (driving 43 per road sign at roadworks showing 50 on speedometer) *Leaking water every morning on front cabin floor *No hot air from air conditioning in front cabin *No water in radiator and burning smell Directed to go to Tony’s workshop in Wellington The above is a list of the things that were either not working or broken in the campervan hired from Lucky’s from 10-17 June 2019. On return of the van to Lucky’s in Auckland the office manager took her checklist to undertake her investigation for anything that might be possibly wrong and I told her once you have completed your check I’ll give you mine. This office manager even recalled our excitement on our adventure on receipt of the campervan. My friend and I took out comprehensive insurance on the van, we wouldn’t have done it any other way. We were refunded half of the van hire but not the comprehensive insurance component. However, when the office manager proceeded to let us know she was leaving Lucky’s in three weeks and that the company had numerous complaints and that the employees were paid minimum wages what do you expect. I told her it was the company’s duty of care to ensure that everything was in good and safe working condition. I am posting this review not out of anger but because out of concern for anyone who believes in safety of your vehicle and yourselves. Cheap does not mean safe.

If you dont want to read all of the below, please take my advice: don't do business with Lucky Rentals. I have been to New Zealand multiple times and have rented on a number of occasions using my driving license from The Netherlands without a problem. At the desk they insisted that they would need a translation, which they could be able to assist me with for $60. I asked for the manager to explain this and they referred to a specification in the NZTA driving in NZ brochure. To check the facts I called the NZTA and checked my license, which was fine and didn't need a translation. Went in the office, cancelled the reservation and picked up a car at Omega Rentals, without any scam. That scam of Lucky cost me two hours of additional time with the wait, processing and transfers. All with a young family waiting all of that time. Scandalous, they ought to be called Unlucky Rentals.

A FUIR, vous allez être intéressé par les prix très attractifs comme moi, mais croyez en mon expérience, c'est une catastrophe, véhicule d'un autre age, + de 600 000 Km au compteur, intérieur vétuste et salle, abonnement wifi jamais complet, 500 mo par jour au lieu de 1go promis, barbecue non utilisable, pour couronner le tout, en panne pendant 3 jours, 3 jours de vacances de perdues...à l'accueil obligé de justifier toutes nos options enfin la TOTALE de ce qu'un client ne veut pas subir... 3 jours ont été remboursé c'est à mon avis un minimum mais nos autres demandent sont passés à la trappe malgré nos différents mails envoyés à Motor Républic, voilà aujourd'hui je l'écris...

Very bad experience. On the day of pick up we were at 10 o'clock in the morning in the office and wanted to pick up our camper. we were told the vehicle is not ready! We asked how long it takes, statement from the staff: no idea, could be between 1-5 hours. When asked to be a bit more specific,the answer was again that they had no idea. We asked for the manager, statement from the employee: is in the break. We ask the employee how long is he in the break: statement no idea. We said ok we wait a moment and ask another employee later. We are sitting in a waiting room with about 20 other customers and asked a young woman sitting on the floor. How long she has been waiting for her camper: statement 5 hours. We asked more people and found out that all customers were waiting for their camper. Some of the customers were older than me and have to stand all the time because there was no seating for all customers. Shortly after I had spoken a bit louder to get the attention of the employees we were offered old camping chairs that were partially broken. That was too much for me after two hours then I wrote an email to the broker of the rental company and threatened that if I did not dare in the next 30min I would go at the cost of the rental company in hotel and all the costs were about one lawyer and in addition to hire another company a camper and these costs will pass to the company. After about another 15 minutes I was offered another camper, which was not ordered but fulfilled its purpose. After about 3.5 hours we had left the rental station and drove off. Before we had asked again if everything is ready to drive off this was confirmed to us. When we were about an hour on the way I had stopped because I had bad feeling that was something wrong with the car. I found that there were no bed sheets and blankets in the camper and we had to go back again which costs us half a tank charge, and it turned out that the tank was not full. The quality of the camper was ok for the price. Other providers demanded about $ 1000 more for the same camper but this is in a better condition as it turned out. The vehicles have all around the 300000km or more. The equipment is very worn and not always fully functional. There was a lot more to complain about but I am tired to write about this bad experience. For that, the vacation was beautiful on the part of the sights and nature. Anytime again to New Zealand but not more with Lucky Rentals.