Considering I only travelled on the South Island and received a toll when I arrived home for the north island on a date after I had returned the vehicle

I booked the Lucky Rodeo from LuckyRentals. The condition of the car wasn’t very good. The original car that was assigned to me appeared very beaten and the car door had squeaky sound when opening and closing and it had moss on the exterior. I asked if I could change to another car but the staff insisted that the car was still okay to use. Thankfully, when I was trying the car out, a kind person pointed out to me that there was a liquid leaking out from the bottom of the car, which was believed to be the coolant liquid. I notified the staff and upon checking with another staff, it turns out that the car requires further inspection, and that’s when they changed to another car for me. The 2nd car that they assigned to me looked better and newer, though the side mirror has to be manually adjusted (the control button in the car wasn’t working), which was the advice I got when I highlighted to the staff. Despite the not-so-ideal car condition, the helpline response was prompt and helpful. The car tyre went flat on my 2nd last day of the trip and I called the rental company and they sent someone to come and help me change the tyre within 1-2hrs to where I was (I bought the Worry Free Cover).

It was shocking. They gave me wrong pickup time. Van leaked and I got absolutely saturated as did bed and all my belongings was disgusting. They didn’t even care when I told them when I dropped van back. Will never go there again.

I sincerely hope that the vehicle you gave me has now been taken out of service, it was old, many functions no longer functioned and it was below standards as far as cleanliness was concerned

Just dont do it

We arrived at our scheduled time and had to wait 1 1/2 hours to get the van. When we got the van it was really dirty and the grey water tank valve was broken. After driving it off the lot we decided we couldn’t spend three weeks in such a grimy van. We returned it and waited another 45 minutes (understandable) for them to find another van. It was still dirty but not as bad as the first one. After a couple of days of driving it started to smell and realized the grey water tank was never emptied. When paying as much as we did for the van, I would at least expect it to be clean and the grey water emptied. Also we had to ask for a coffee maker (we were finally given a French press) and we were only given one blanket. With no heat and the temperatures in the forties at night, it was a bit chilly. We made do with extra clothing. Customer service was not great and the product was not clean. Luckily it did not break down.

The condition of the vehicle was very disappointing. Mould on the headlining, broken pres studs on the curtains and all sorts of rubbish jammed under the seats and behind the glove box. Having said that it did get the job done without any serious problems.

Pozitiv Good price Personal Simple booking Negativ: The car was too dirty inside.

We were grateful that the process for picking up the vehicle was easy- very well equipped. All went well - no problems with the van and stunning weather!

Got a free upgrade, because the other obe did not work any more (before we arrived). Very nice campervan! Everything worked fine.