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john webber

07 December 2021, 21:50

  • 1 Review
  • GB

Verified

This is a bit of a tale of two halves

This is a bit of a tale of two halves. Firstly the shed itself. Quality is great, heavy duty steel and looks well engineered. Assembly instruction are good and everything is supplied right down to the silicone sealant. I have yet to erect the shed as the weather is so bad for the weather to improve. The long lead times in delivery meant taking delivery in the depth of winter. The downside is the delivery, as I said its a great shed and quite heavy. I had anticipated a pallet delivery with the panels safely stacked with protection between the panels and shrink wrapped together. However it actually arrived in a panel van strapped to the sides with almost no protection. I can't flat the driver he was very helpful and gave me some tips on the erection. But of course in the course of been driven to us some movment had taken place and some of the protective coating had come off and i keep finding chips and bent metal on the panels. Having to unload each panel separately also meant they had to be stored somewhere to avoid damage. difficult to do in bad weather. I called on delivery to highlight the coating damage and was asked to send a picture which I have done but have yet to hear back. In all its such a shame. The shed itself deserves 5 stars but the delivery, damage and problems it creates, really spoils the experience, particularly after waiting over six months

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William Thomas

03 December 2021, 18:14

  • 1 Review
  • GB

Verified

100449095

Nicola's service was so good Asgard's products just get better and better. Delivery on the day was faultless.

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Ben Bradshaw

01 December 2021, 19:48

  • 1 Review
  • GB

Verified

I cannot fault the quality of these…

I cannot fault the quality of these sheds. I now have 3 in various parts of my property with the oldest now 10 years old. The oldest is still working exactly as it should and I’ve had zero maintenance to do apart from the odd oiling of the hinges, not something that can be said for the usual timber alternatives. One of the others has been dismantled and rebuilt twice having been moved to other locations on the property and again, this is such a simple relatively quick task. Solidly built, secure and practically maintenance free. What more could you want.

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Mrs Green

20 November 2021, 04:59

  • 1 Review
  • GB

Verified

Well 5 stars aren’t enough to review

Well 5 stars aren’t enough to review. When we ordered this metal shed we expected it to be amazing, but, I’m not sure I have enough adjectives to describe it. With the product and the customer service, we were blown away. Contact from customer service throughout was impeccable. From order from delivery, we were super impressed. I have already recommended to all our family and friends and will continue to do so. Thank you Asgard for a truly amazing, stylish, safe and practical storage piece. Huge value for money indeed!

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B.Mitchell

18 November 2021, 18:53

  • 1 Review
  • GB

Verified

Fantastic would recommend

Our school recently had a shed delivered and we are more than happy with the service from beginning to end . Very well informed by mail or message regarding delivery and always available to chat through the order process with us each time we called . Delivery guys were polite and fully showed us how to work the doors and locks. I would 100% recommend this company to anyone wishing to receive great service and fantastic products . Thank you very much - we will be back !

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Steve R

20 October 2021, 18:41

  • 1 Review
  • GB

Verified

Appalling customer service

I ordered a shed last week from Asgard. They're obviously victims of their own success. You'll be waiting until mid February if you order one today, which is something of a bitter pill to swallow for a £700 shed! But that I can live with; shoddy customer service I can't. They overcharged me (took more from my card provider than the agreed amount) and my multiple emails pointing this out have gone unanswered. That's extremely poor service for something that costs £7 yet alone something that costs 100 times that. For me all this adds up to a company that's far more concerned about its bottom line than its customers. I'm sure their sheds are great, though EDIT: I managed to get hold of them on the phone in the end (live chat doesn't seem to work either). The first person I spoke to was rude and dismissive, and hung up on me when I pointed this out. I promptly called back and cancelled my order. Seems this is another company riding the COVID boom in cycling, but without no desire to deliver any level of service at all EDIT 2: I sent 4 emails, the first immediately after purchase and the last on Tuesday before, calling on Wed. Anyway you cut it, you had a lot more than 48 hours to respond. The person I spoke to was rude, hostile and dismissive. I wasn't. I suggest you check the call recordings and make up your own mind, rather than blindly believing what you've been told.

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DaveyB

20 October 2021, 07:18

  • 1 Review
  • GB

Verified

HUGE DESIGN FLAW!

Bought the 29er bike shed to protect my mountain bikes. It took the thief less than 8 minutes with a pair of standard bolt cutters to get access without making a sound. Snipped through the VERY thin steel plate covering the pad lock in less than 1 minute, then proceeded to cut through the entire interlocking steel pieces the padlock goes through in 5 minutes, with the remaining 2 to casually empty the shed of £7500 worth of bikes. There wasn’t even a mark on the padlock! I contacted Asgard to make them aware of this rather HUGE design flaw, their reply? A bill to replace the already uselss parts to the tune of £250!? I tried to post a review on their website but that was blocked/taken down. If your pride and joys is worth more than the box then don’t bother as they are so simple to break into. If you already have one, suggest you start to reinforce the steel plates covering the pad locks. Edit: Asgard have contacted me in relation to this and have updated me that they have started to manufacture the vulnerable parts out of Stainless Steel with their latest design to help mitigate the risk. They have also offered me the newer parts free of charge and free fitting. Personally I feel this is above and beyond customer service as they aren't responsible for what happened. If you have the same version as I did, the recommendation to reinforce the padlock covers still stands and could save you a break in.

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Stuart Paul

19 October 2021, 21:50

  • 1 Review
  • GB

Verified

Bought the Access Plus and the Bike…

Bought the Access Plus and the Bike Shelter. “There is no better-quality product on the market. Nothing close. Simply buy your sheds from Asgard” Every other company I looked at was very inferior in build quality.” “These are solid as a rock”

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Paul Green

18 October 2021, 22:23

  • 1 Review
  • GB

Verified

We recently purchased the bike storage…

We recently purchased the bike storage x4 unit with shelving pack. From placing the order we were constantly updated to the point of taking receipt of the goods, I can honestly say that we received nothing less than back to back first class customer service. Care was taken in delivery of the items, and the items stored in an area which was specified when we ordered and protected against potential panel damage. I found the instructions for building the unit simple and easy to follow and with the help of my son, completion took less than two hours. One thing I will emphasise is that, only when you start to build the unit, you fully get to understand and appreciate the high quality of materials used and engineering tolerances which must be employed during manufacturing processes ,as every bolt and screw, fit exactly and aligned throughout the whole building of the unit..

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YeGriff

14 October 2021, 19:08

  • 1 Review
  • GB

Verified

Superb Company

The shed is superb quality. I had a couple of minor issues with missing parts but Helen went over and above and arranged for two fitters to visit and fit the missing parts so I would not be inconvenienced. They arrived on time as arranged and Helen has also offered to send out extra hooks free of charge as a bonus. It makes a pleasant change to deal with a company that takes care of their customers in this manner. I would not hesitate to recommend Asgard if you are considering buying a quality product.