It took a week or two for me to do my impressions, due to a family medical emergency. However, I dutifully did all four trays. I took them to USPS the very next day. Nothing from Rhiannon for a week. I emailed to ask if they received them. Nothing for 2 days. I emailed again. Still ABSOLUTELY NO communication, except that PayPal said Byte had refunded my money. What??? I wanted to do this, but the communication was terrible.

I was at the end of my treatment waiting for additional aligner for my top teeth and retainers when they sent out information about a safety concern with the treatment. Now they refuse to send me the retainers and additional aligner unless I get a dentist to sign off that I can continue with it, of which the expense would be out of my own pocket. I paid over $2,000 for this and am extremely dissatisfied

Submitted impressions and got no review

I don’t even know what the hell went on with my order. We did the impressions with sent them back as we were told and nothing. This was a waste of my time.

Haven’t received them at all

Extremely poor experience. Had started byte earlier this year and was in the process of waiting MONTHS for refinement aligners.. Now that they’ve stopped production, any progress I made is trashed. Never got aligners and the ones I have now won’t hold up. I was paying monthly through a credit card, and feel as if I should be refunded some amount for the hassle!! I didn’t even finish the treatment or get the results I wanted. For them to now make us go out of pocket to the dentist to get consent forms, x-rays, etc when we went to them for treatment is wild!!

I have a tracking number that states my order hasn’t left the facility and it’s been a couple of weeks now. I have yet record my order and this is really disappointing

I received an e-mail from byte saying the will give me a refund. Here is the text from the e-mail. Byte has made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements. There is no risk to health or human safety posed by the use of the Impression Kit.     Our records indicate that you have not mailed your Impression Kit back to us, or have mailed your Impression Kit back to us, but we have not yet followed up with you. As such, we will be providing you with a full refund of your Impression Kit purchase amount.

As a physician I felt I could work with aligners on line. The experience has been frustrating. In 2 years my teeth are not straight. Almost all communication is performed on line by“support” staff. ( the level of expertise is unknown) You can not speak to clinical personnel - they aren’t “ set up for that” . It takes insistence to be able to email clinical staff. There is no way to speak to a dentist. The Dr listed as responsible for the aligners can not be found on social media. I would suggest looking into other options to straighten your teeth.

Everything went smoothly initially, but there's little support when issues arise with their treatment. Customer support is essentially a canned response library, and it's been difficult to get help from their inadequate product. Specifically, I have been using the aligners based on their recommendations, and regardless, the aligners don't fit securely on my teeth. They have closed my support case without my knowledge and have withhold support due to their own company's oversight. This oversight being an urgent field safety notification due to regulatory violations from the FDA. That should tell you enough to avoid buying any products from this company. Edit in response to Byte: I already have a case by emailing support and I am still waiting for a response. Rather than me reaching out continuously, could you just respond to my message?