I sent in impressions and then they stopped contact me I had a specific representative assigned to me and she's Mia

I mailed back my impressions. But yesterday I received an email that I haven’t mailed them back and my kit was canceled. I tried multiple times to reach several representatives. The one that sent me a text never responded. I sent an email no reply. I don’t want to cancel. I want to pay $85 per month for the liners asap. Very disappointed.

Great company very helpful staff stays in touch the whole way ! Great package deals!

Rip off! They claimed they didn’t get my package when I got a receipt saying it was picked up. I can’t get anyone on the phone. Said they were going to refund me and never did. This is the crappiest company ever

0 customer service. Would not recommend to my worst enemy. I'd already text and emailed my Byte advisor with no replies after waiting over 4 days. Called the help line and was never transferred to a person. Texted the help line and received no reply. I continue to stand by my original review of 0 customer service.

I got a care card and everything, paid, did, and sent back my impression kit, got the little $300, almost $400 aligner care kit, and was told there was a service outage and my aligners would be delayed. I was suppose to get 9 Top aligners and 11 Bottom aligners. After weeks and right before I was about to make my first payment for aligners I don’t even have, they send me an email that they’re refunding me everything? I’m fuming because I’ve been wanting these aligners for YEARS. I’m going into the national guard and put down I would be having aligners on my application (I placed the order and was waiting for them to arrive) and it’s too late to go find another company that will probably charge me an arm and a leg just to screw me over.

Good and I can't wait to get my retainers back in the mail!

I’m giving it 1 star bc it’s been a couple months now and I have received everything except for the aligners itself. Byte does not keep you updated on where there packages are there is no way to track it so rn I’m just praying i actually get my aligners and I’m hoping im not getting scammed. If i would’ve known I was gonna wait forever for em I wouldn’t have gotten them. Bc it’s not worth the headache.

Thanks byte for making it easy to do the impression kit. I'm so ready to get the real deal now thanks you guys.

Horrible horrible horrible customer service. No sense of urgency for their patients. I waited for over a week to get an answer for my impression kit that didn't fit. Still haven't received an answer or solution, just an email letting me know I've been refunded and nothing more. Very unprofessional thank you for wasting my time and getting my hopes up.