It is super easy to do and the people are great to work with.

Got my kit. Was texting with a specialist who literally ghosted me once my kit arrived. I have been texting and calling while leaving msgs for the last 3 days. Nobody has answered or called me back. My top impressions don’t fit. I am at a haunt with my process and progress. Nobody has helped me.

You took my order & then paused production! After weeks of speaking with Byte, I placed my order on 10/21/24. On 10/25/24 they announced they were pausing production and refunding everyone who hadn’t received aligners yet. Except they never told anyone; I came upon this information my own by visiting their website on 10/30/24 to track my production. Still waiting for the promised refund.

Ordered the aligners so they can send the mold they say 1-2 days shipping charged me 17.95 and then refunded it and it’s been 6 days to 7 days and nothing ever came. At this point also I read reviews and I did not like what I was hearing about byte.

I love how fast everything was. So far customer service is outstanding. 👏

Great product easy to use

Great communication

They didnt contact me about not shipping the items after stopping their service.

I was assigned a specialist who doesn't respond to phone calls or emails. I tried calling the general byte line and remained on hold for over a half hour. So I requested a call back and left my phone number but no one called me back and it's been almost a week. I'm using another service as Byte clearly doesn't care about getting new customers.

so far its been easy