One thing that annoyed me was that I have a bottom permanent retainer so when I got my payment for how much everything would cost it included upper and lower retainers with the full cost. My original checkout plan was with two retainers and the consultant added a free byte starter kit. When asking the consultant about not including the bottom retainer because I don’t need it she resent me a link with just the single retainer (500$ off) and took away the byte starter kit and said she can’t stack promos because she is giving me a “percent off” / promo code of $500 for not having the bottom retainer but that shouldn’t be a discount - I don’t even need the lower retainer. It shouldn’t even Be included in the cost. It seems like there is not official cost for just one retainer - how is only having one retainer only $500 off? Also it felt like she was rushing me to checkout so I originally was going to do split payment but she had to resend the link and I didn’t check split payment because we had to re do everything so everything got charged on my card all at once and now I have a very high credit card bill. When asked about refunding and redoing payment she said she can’t per policy.

Directions and video were easy to follow.

Easy to use and heavy on communication

Didn’t like that there seemed no way to contact y’all after the order was placed. Wanted to cancel. Niw don’t know when will be able to cancel down the road if unsatisfied

Communication regarding the impression kit and instructions were very helpful. The kit arrived quickly, instructions were clear and the return process couldn’t have been easier.

Very great process by far! And communication!

I need you to send me the light colored putty. I received 4 dark putty. Also, I do have a question. I had a root canal, but over time, it abscessed because they couldn’t get all of the root. So they pulled the tooth. I have had the stem put in, but have to wait for the implant. Do I need to wait to do my impressions? I’d really like to move forward now, and then pay for a second impression/tray later.

Responsive, informative, professional, gave me a huge sense of confidence and comfort

Just how helpful the videos are to begin your process

I haven had any communication at all. I sent my molds in going on 2 week and haven’t heard anything.