I had a wonderful experience with Ripples Belsize Park. Joanne was particularly helpful in finding a match to my existing tiles for my flat in Westminster. I highly recommend Joanne for any help you might need in refurbishing your house or flat. 5 star service, beginning to end of the process.

Joanne, who works at the London Ripples store, was incredible. She has supported us throughout the project by bouncing back and forth a lot, but she has always made time for us and made the process easy. We look forward to using Ripples again.

Ripples Knowle (Solihull) recently renovated our bathroom and we are extremely pleased with the finished product. Excellent service from the moment we walked into the showroom and spoke to our designer 'Gurnamm', through to the choice and quality of products and fittings. Installed by one of their recommended fitters Andy whom we found to be very professional, friendly and tidy. The whole process took around 4 weeks and the couple of small glitches that occurred were dealt with quickly and professionally. We would highly recommend this company.

I have waited some time before posting this review about Ripples Hampstead - two months in fact in order to give Ripples a chance to rectify the many faults with the service we received from them. Before Christmas I used Ripples to design and fit a new small cloakroom. They were able to source the products quickly and find a fitter. Unfortunately the fitter (who was quite disorganised and left the entire ground floor quite dirty and covered in dust, after hassling me for quick payment) left the room with a patch of damp appearing behind the toilet. The small radiator they supplied has a bizarre set of tap valves which are so close together that it is impossible to control the heat ( these weren't shown in the original photo) but the worst problem is that the toilet has never worked correctly. I pointed out the the flush was faulty at the time of installation but the fitter told me it was a problem with the supplier. It has now broken ( become irretrievably disconnected inside the cistern) and he is still telling me it is someone else's fault, even ours for using the flush incorrectly. I have been in touch with Ripples repeatedly since Christmas but they have been slow to respond or find a workable solution for a job that cost thousands of points and has left us with an unusable cloakroom. My only option now is to find another contractor and pay more money. I would definitely NOT recommend using the services of Ripples on the basis of my own experience which is that they are happy to take your money to supply expensive good but not that interested in how they are fitted or the final product.

We were delighted when Ripples Oxford opened up just as we were looking to update our bathrooms. Couldn't be happier with the service we got from Chris, or from his contractor Kevin at Rosewood, and Kevin's subcontractors. Chris's design was thoughtful and responsive to our needs; the quality of the materials was outstanding, and Kevin's installation work was pretty much perfect. It's not cheap, of course - it's Ripples. Well worth the cost - we have top-tier, top-quality bathrooms that are a joy to be in and that we suspect will last for many, many years.

I am writing to share my experience with the bathroom renovation services provided by Ripples in February 2023, and unfortunately, it has been far from satisfactory. In May 2023, I encountered multiple issues with the newly renovated bathroom, and despite numerous attempts to contact them, the resolution was not prompt. It wasn't until I expressed my intention to file an official complaint with the CCPC that someone finally came in November to attempt to address some of the issues. The issues I faced were significant. Firstly, the toilet was poorly connected, initially linked to the main water supply serving the shower and sink. This resulted in the inconvenience of being unable to use the shower and toilet simultaneously. Although the issue was eventually fixed, the delay was frustrating. Additionally, the tiles were unevenly installed, some were already damaged, and there were areas where silicone or grout was missing. Notably, the gap between the frame door and tiles is conspicuously large. One of the notable challenges was the apparent prioritization of speed over quality in completing the job. It seemed that Ripples was more focused on finishing projects quickly than ensuring meticulous attention to detail. The subcontractors hired for tiling did not adhere to proper installation practices, as some damaged tiles were merely covered with grout instead of being replaced. Furthermore, I must admit to a significant oversight on my part in not cross-checking the quantities of materials delivered against the quantities specified in the quote. For instance, the quote indicated the need for 6 boxes for a false wall, but only 3 were brought and used. This raises concerns about the accuracy and transparency of the invoicing and materials provided. Despite understanding that issues may arise during renovations, the lack of prompt and effective resolution has left me thoroughly disappointed with the overall experience. I sincerely hope that by sharing my feedback, Ripples can address these concerns and take steps to improve the quality of service for future customers. PS: There are still unresolved issues with the tiles that require attention.

Ripples provide a professional and efficient bathroom installation service. From the moment you enter the fabulous showrooms and are greeted by one of the team as in our case it was Noel and then Ian you could not ask for a more friendly and professional service. Step by step you are guided through your choices, and there are a huge amount of choices. Then when they arrive at your home to carry out the work they take great care of your home from covering your floors and keeping everything safe. Our job was finished in 6 days and we love it. All the guys did a great job but Barry in particular was fantastic. We would definitely recommend Ripples Bathrooms to everyone as they are a fantastic team from start to finish. Cheers guys, kind regards David and Leonie Small.

Great experience from design to finish. With the help of Joanne, we were able to build our dream bathroom. Joanne understood the style we wanted and gave us great advice throughout the process. The Ripples installers were also fantastic - tidy, clean and always ready to hear our thoughts as the process went along. Thank you Ripples!

Joanne was a great help in bringing our vision to life: she guided us in exactly the areas we were unsure of and brought our attention to details that we love most about our bathroom and would have overlooked. Her project management saved us many a headache and the installers were excellent. I cannot recommend them enough. To say that the bathroom is a transformation is an understatement 😅. We had her design our two en-suites and would recommend her highly (we have already retained her for another bathroom).

I visited the Hampstead showroom after my friend used ripples. Joanne the designer was brilliant and understood my vision. It was amazing for someone else to take charge and get everything ordered, knowing it would all fit perfectly. I’m so pleased with how it’s turned out and all the beautiful finishes x