We had a great experience planning our new bathroom with Ripples (despite Corona restrictions). Lisa was very professional and approachable and completely took the stress out of the project. The most we had to do was choose the tiles, fixtures and fittings and then open the door to the installers everyday! So happy with the results, we’ll be instructions Ripples again to redesign our en suite next year.

We’ve now had three bathrooms and one cloakroom installed by a variety of organisations and workmen. Whilst it’s fair to say that none have been plain sailing, our Ripples of Bath experience has proven the most disappointing. In our humble opinion, their design service lacks common sense, product knowledge and attention to detail, and by simply introducing us to an independent installer, they neatly side step any responsibility for the subsequent installation issues, endless delays, product damage, etc. We’d serious recommend buying the products online and finding a suitably qualified and experienced specialist to install. You may still be disappointed with the experience but at least you’ll have saved yourself a small fortune! Thanks for your standard reply. We've discussed all of this with you at length and even shown you the damage to the 'indestructible' Bette shower tray. Despite plenty of empathy, you've elected to do nothing about it.

Based on experience in February/ March 2020 - London branch The design element of the process was almost non existent. The drawings produced looked like a child had done them and had very little 'design' - purely a bath and toilet placed where they already were. Any changes were suggested by me. No attention to detail. Tried to get a refund of the deposit when it became clear how little skill was involved but we were refused. The project management element did not exist at all. Lisa avoided picking up the phone at all costs and it took 3-5 phone calls a day to finally get through and make any progress. All project management was done by me. Tiles were significantly over ordered. I suspect on purpose. Absolutely would not recommend - you could get the same look/ products for a lot cheaper.

A word of warning This company only orders the goods when they have full payment and delivery can take ages and is really your problem. They don't install so you have to deal with another company for that side of things. And there is no after sales check to make sure you are happy. To sum up they just retail very expensive bathroom stuff and in my case didn't seem to be very clear about when things tht didn't arrive when expected were actually ordered.

We had a crack in our bassin in our bathroom. We approached Ripples in Tunbridge Wells to see if this would fall under the warranty at the beginning on lockdown. The supplier was closed and later after lockdown we discovered that Ripples in TW was closed. We turned to Ripples in London and Joanna helped us perfectly. We sent the same pictures snd within a week we heard that Dansani, the supplier would provide us a new bassin. She also quickly got us in contact with one of the local installers they use. Great service, quick response on email and happy with the end result!

I had three bathrooms and a cloakroom designed and fitted by Ripples Bristol. From design to installation everyone involved did a first class job and their after sales service has been outstanding. If,I needed a question answered or help generally, the Ripples team headed by Michel and Kim were only too pleased to oblige. Michel and Kim’s knowledge of their business is encyclopaedic Ripples did a great job and I would have no hesitation in recommending them. David

After deciding to have my bathroom revamped to a Shower Room, I contacted two companies, Ripples and one other. I was recommended Ripples by a friend who had her installation from them a few years ago. Their designer Joanne Sangster was accompanied by Andy Barnes Managing Director of Barnes Installation Group visited my home to discuss my requirements. I was very impressed by their expertise and decided very quickly to choose Joanne’s design and Andy’s company to carry out the work. They started on the day they promised, deliveries arrived over a few days. I changed a few items along the way, Joanne was great during this time. Andy’s team were very hardworking, there were a few snags but these were quickly resolved. I very much appreciated Joanne and Andy’s support during the installation. The shower room is now fantastic, very high spec and a joy to use. I would highly recommend both Joanne and Andy for design and installation.

We used Ripples Tunbridge Wells for a bathroom installation and thanks to their incompetence it took 5 months to complete a relatively small en-suite job. They took the money very quickly but never bothered to order the items. That led to endless delays and out installer kept having to come back between other jobs to finish it off. We had to keep calling and emailing and nagging and chasing to get the items which arrived in dribs and drabs. I now see that the TW franchise shop has closed and I’m frankly not surprised as their business ethics and customer service was utterly woeful. Stay away from them.

Comprehensive bathroom design service from Ripples Belsize Park that fully understood our needs, likes, dislikes and budget. Provided help and advice on what would work best and delivered a wonderful co-ordinated design with quality fixtures and fittings listed and shown on a mood board that really showed us how the room could be. Made the process even simpler by recommending highly skilled installers. Ripples liaised with the installers on all deliveries & changes, everything arrived on time. The whole project was fully completed within the 2 weeks estimated. We are delighted with the finished product and the professional, friendly service provided from start to finish. Bathrooms are one of the hardest rooms to do as it requires all trades and a huge amount of co-ordination. Highly recommend them and will use again as it was a well managed and beautifully designed project. Thank you Ripples!

an appalling experience from Ripples Reigate very similar to those outlined in other reviews. Lockdown has apparently accelerated the inevitable demise of this branch. Another branch stepped in and enabled our bathroom to be completed for which we were very grateful. We were very happy with the design and quality, but it was a needlessly stressful process