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Service User

18 August 2023, 02:20

  • 1 Review
  • GB

Verified

Mark and Ryan

Mark and Ryan; Very professional service, with great communication around delivery of goods. (One of the chairs was damaged on opening but don't think it was their fault and will contact the company separately). Nice guys and would recommend.

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MN

18 August 2023, 00:04

  • 1 Review
  • GB

Verified

Fast degrading rattan furniture and poor customer support

During lockdown we purchased a Ledbury rattan furniture set from Moda Furnishings. We were swayed by the aluminium frame, UV proof rattan and 7 year guarantee. After only a couple of years the rattan has become brittle and failed on several of the chairs. During April this year I contacted them with photo evidence and they agreed to replace the defective chairs - however there were none in stock so I would need to wait for a delivery to them … and wait I did until early July when after repeated email requests they eventually told me that they were now in stock and I would be contacted by their deliver agents. There was no contact! After further emails I was informed that the company had gone into administration and been taken over and no prior agreed exchanges would be honoured! Beware of this company! The goods might initially look good but they seem to degrade very quickly and their after sales support is incredibly slow and (in the end) useless. I don’t offer write reviews - but this company and their behaviour makes it necessary!

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Rachel O'Connell

18 August 2023, 00:01

  • 1 Review
  • GB

Verified

Fantastic Products and Service

Brilliant service from Mark S and Sam C today. Great quality patio furniture.

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Alice Talbot

17 August 2023, 23:15

  • 1 Review
  • GB

Verified

Rob and John - Great Delivery

Rob and John delivered our Moda furniture today. Their communications was great and informed us of a delay due to traffic. They offered advice to help us when building the furniture.

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Jav Mahmood

17 August 2023, 17:14

  • 1 Review
  • GB

Verified

Sam C and Mark S delivered our…

Sam C and Mark S delivered our furniture today! Arrived on time provided in advance, assembled efficiently and left no packaging behind! Explained the use/ aftercare thoroughly! Impressive job 👍🏻

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Christine B

17 August 2023, 15:09

  • 1 Review
  • GB

Verified

Don’t touch this company

Don’t touch this company! Purchased a storage box but the quality was awful, the rattan has split and it’s falling apart, contacted them and told out of stock but will replace, after 8 months of waiting they now say the company is bankrupt! Same website, same products but no responsibility. Rip off! Quality is rubbish and will only last a year! Customer service is non existent.

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Michelle Ibbetson

17 August 2023, 14:53

  • 1 Review
  • GB

Verified

Mark and Ryan

Mark and Ryan Super friendly, really helpful, great communication Highly recommend Michelle and Paul

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C Ahrens

17 August 2023, 01:49

  • 1 Review
  • GB

Verified

New company ownership of Moda have been…

New company ownership of Moda have been brilliant in arranging and delivery of my furniture. Very friendly efficient staff

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customer

17 August 2023, 01:43

  • 1 Review
  • GB

Verified

Mark and Ryan offered a fantastic…

Mark and Ryan offered a fantastic delivery and service. Thank you both

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Steve Manley

17 August 2023, 00:30

  • 1 Review
  • GB

Verified

Mark & Ryan delivered our Moda Salone…

Mark & Ryan delivered our Moda Salone 6C Bar Table & Chairs today. They’re comms were excellent giving us 1 hrs advance notice of the delivery. They offered advice to help us when building the chairs and the whole experience was 5 ⭐️. Fantastic quality furniture too! Love it