Alonzo was patient and did a great job.

I booked a flight to and from Thailand so I can join a tour. When I got the email with the flight information it had me in Thailand for 48 hours. I went online and chat with a customer service rep. He right away said that I made the booking so that is mine. He then asked me if I have a screenshot. I only take screenshots if I think someone will be unscrupulous. I told him I don't have one. He said I need to pay $50 to change it then he can hand me over to a travel agent who can book my flights. I took a travel agent course back in the days. People often have ask me to book flights for them. Besides I'm very meticulous when it comes to entering data. Once you input the departure and return dates I don't see why it would magically change to give me an earlier departure date. Keep in mind I do exactly as they say by reviewing my booking before submitting. I come on here to warn people that this company is running a scam like some of the others. I read where one lady said she was stranded in another country because they booked her for a few days and other flights yet refused to help her. Sorry to say but when you make a booking only trust yourself to be sure the information is accurate. Also when I said I will not pay $50 to make any changes but I will cancel it the agent asked me if I want him to cancel it. There is a feature that comes in the notice of flights where you can cancel. Don't trust these people to cancel. I got a confirmation of cancel in the mail. Obviously they are running a scam. Any legitimate company would have offered to make the changes without demanding money especially that I discovered the error minutes after I got the flight confirmation. So here I am writing a negative report that is warranted. I'm not doing it for me. I'm doing it to warn the public. I also have another report to make about another company that is running a scam. Booking Details OVAGO Booking Reference ODF8675 Passenger(s) details 1. WAYNE ANTHONY SAMUEL (Dec 11, 1957) Itinerary details Fri, Dec 15 Arrives Mon, Dec 18 New York City - New York City 45h 35m EK Emirates • EK204 • Economy Duration: 12h 30m 10:40 AM JFK John F Kennedy International Airport 8:10 AM DXB Dubai International Airport 2 x Checked bags Change planes in Dubai (DXB) 1h 20m EK Emirates • EK372 • Economy Duration: 6h 10m 9:30 AM DXB Dubai International Airport 6:40 PM BKK Suvarnabhumi Airport 2 x Checked bags Change planes in Bangkok (BKK) 1d 1h 55m EK Emirates • EK373 • Economy Duration: 7h 15m 8:35 PM BKK Suvarnabhumi Airport 12:50 AM DXB Dubai International Airport 2 x Checked bags Change planes in Dubai (DXB) 1h 45m EK Emirates • EK203 • Economy Duration: 14h 40m 2:35 AM DXB Dubai International Airport 8:15 AM JFK John F Kennedy International Airport 2 x Checked bags The issue is not the flight being displayed. The issue is I provided the information such as the dates of when I would be traveling but your company issued incorrect dates then when I called customer service they asked for a screenshot. When I made my reservation I had to put in the dates of departure and return. As I stated previously I have to meet with a tour in Thailand. The idea that I would make such a mistake after inputting the dates of departure and return is preposterous. Also your agent wanted to shake me down for $50 to make changes. Then asked me to speak to one of your travel agent to make new plans. I maybe old but I'm not stupid nor do I suffer from dementia. That's why I cancelled my ticket and you provided a refund as you should under federal law. I already got my new set of tickets. Anyone dealing with your company is taking a risk. I decided to book with your company because it showed that you had a price drop. But that was just ruse to get people to book. Then after the incident I went back and checked and your price for the same dates of departure went back to the original prices not long after I got my refund. I don't need anything from you because I got my refund. If not for federal law you probably would never give me a refund. I write this post to warn unsuspecting people there are unscrupulous travel vendors on here.

Cara was extremely helpful in providing me multiple flight options until I found one that matched my preferences and budget.

The process online to book a ticket was easy and simple. I waited two days after my booking to reach out and was told my booking was cancelled due to fraudulence. I asked what kind of fraudulence and was told MY BANK DENIED IT. I called my bank to ask if there was any denied transactions due to fraud and was told there was NOT. It sucks because this site provided the lowest fare rate. 2 stars for the clean website and fast helpful chat team. I really don’t know why my booking was cancelled because I confirmed with my own bank no transaction took place or even was attempted, but good luck and safe traveling to everyone traveling.

get communication with the agents. they went out of their way to work on the best deal for me and exceeded my expectations. will use them again!

I am very grateful to have achieved very satisfactory results with the help of Esther, an excellent worker at the company Otago.

One of the best agents in Ovago! Very knowledgeable, responsive

The guy was quick, professional and effective. Thanks Greyson!

Josie from Ovago was very helpful in booking my tickets. He searched for the best available options and also was very proactive in helping me out. I'd do business again with Ovago.

Enzo acted professionally, he managed my request and sent me few options to choose from. The price was a lot lower than CheapOair (over $200) and less than Crystal Travel (about #150). Also communication was very smooth via chat messaging and no time wasted over the phone. Highly appreciate and will recommend to friends.