Ovago is the WORST at updating customers about flight changes. If I didn’t call to figure out how to check in for a flight that leaves tomorrow morning at 6:15 am I would not be prepared for the change. Never AGAIN! Try going with the airline directly but I’ll never book 3rd party unless I absolutely have to and definitely not Ovago! Zero confidence in their communication with customers unless you actually call them. Then they let you know all the things… but if you don’t call, you don’t know, and when you get to the airport it’s pretty much whatever.

AMARI at Ovago found the best booking for me. With Amari's help, I was able to book a round trip ticket to Taiwan on United for $131 less than the price that United quoted on its website for the same booking. She was patient and committed to helping me find the best deal that met my needs. Thank you, Amari!

Greyson helped me find the perfect flight in record time. Thanks Greyson!

Greyson helped me book a ticket from SFO-BLR. It was the best experience I have had in a long time!!! Greyson has incredible patience & knowledge about the travel rules at his fingertips. I had a situation about traveler mobility assistance - he helped me with it. He is a hard worker and exemplifies as a knowledgeable professional. I wish him nothing but success!

Ovago is a SCAM. They don't actually have access to the flights they post online, and through their own admission do not even update their website regularly. I found a transatlantic flight for my sister through Google Flights online; all Ovago had to do was book it for me. I did all the work, spent several days trying all the websites, found the flight, and then made the HUGE MISTAKE of trying to book it through Ovago instead of directly with the airline because it was slightly cheaper. I got an email from Ovago confirming my booking. I assumed that an official confirmation from the airlines was just a formality and that the flight was booked (as is the case with legitimate online travel agencies such as Opodo, Expedia, or Orbitz). When 2 days later I hadn't received a booking number from the airline yet, I called Ovago customer service to inquire, and was told by a very rude, patronizing representative that my booking was cancelled. Why it was cancelled, he could not initially tell me, nor could he tell me why no one had contacted me, not by text, not by email. After a long and drawn out discussion, the representative told me MY BANK HAD DENIED THE TRANSACTION. My husband called the bank while I was still on the phone with the Ovago representative and discovered that no attempt was made to charge the card at all. Ovago lied. Ovago finally offered to rebook (with no price guarantee). I agreed, but they disconnected the call. I was ready to start again and AVOID OVAGO AT ALL COSTS, when a new and polite representative (Apollo) called me back and offered me another ticket at SUBSTANTIALLY HIGHER COST. Exhausted and defeated, I accepted. I had to fill out all the forms online myself (again I did all the work) and the representative said he would book the flight. He PROMISED to call me in 15-45 minutes to give me a confirmation. When I got no call, I checked my email and Ovago wrote that they cancelled my booking because they suspected suspicious activity with my credit card. Again I called the bank, and again Ovago lied. No attempt had been made to charge the card at all. Now I have read many reviews which tell me that other customers have been scammed by Ovago in the same way. Other customers even got the same fake explanation about "bank denial" or "high security standards." I suspect that Ovago just books the flight online with the airline as I could have done (and should have done). If the ticket is no longer available because Ovago waits 2 days before they even try to book, then Ovago simply cancels the booking and blames the customer's bank, if they write to the customer at all. Ovago wasted 4 days of my precious time and my sister will not be able to spend Christmas with her family. I could easily have found another flight for the price days ago, but now it is too late (I tried). Ovago has no right to claim to be a legitimate business (which it is not) and it has no right to tear people's hopes and dreams apart. WE ARE ALL HEART-BROKEN.

Greyson, helped me convert the US dollar to Canadian dollar price. Checked the promotional price and gave me a good tip for adding a protection aid. And also, if I have inquiries, I could ask him further through his email. It was really helpful.

I also spoke with ravi on Dec. 9 and she did an execllent job on finding me teh same flight for 1800 cheaper than was on the LATAM website, and now my whole family gets to fly back from Rio together. Kudos to Raavi

very interactive & agent RAAVI is very user friendly & talkative. Gave lot of options to chose from. very attractive price offers.

Scam scam scam

(Greyson) was very professional and helpful with many option for me to look at.