When i disagreed with them on some points they stopped answering e-mail and phone calls. It's been over 2weeks and all calls go unanswered. They took my money and ran. and this was the second book i was going to have with them. The first was A-OK no problems but that was 13 years ago. DO NOT USE BE CAUTOUS.

I published my book in 2010 which is still selling 14 years later. I am based in England and can attest to the fact that iUniverse does not look after the interests of international-based authors. It refuses to pay royalties directly to my bank account even though iUniverse now makes it mandatory for all its US based authors to provide bank details to enable the electronic transfer of royalties. Instead, they insist on posting cheques. This is inconvenient because it means that I have to pay a foreign cheque transaction fee. Additionally, the cheque takes a much longer period to clear than would one of local origin. I have not cashed in any cheques since 2017. I decided that short of iUniverse doing the right thing by transferring the money to my bank account, I would allow my royalties to accumulate to what I consider an acceptable amount before putting the foreign cheque into my account. I was informed by iUniverse that they had a procedure which they call a “re-cut”. This is supposed to consolidate a series of royalty payments into one. I did not receive a payment for the first “re-cut”. I requested a second re-cut in 2022 and removed the hold at some point in 2023. This meant that I was expecting payment for all my royalties accumulated since 2017 during the first week of December 2023. But there is a catch iUniverse spring on you after the author removes the “hold”. They claim under a rule of theirs that payment of the sum owed to the author is not guaranteed. In other words it permits them to withhold payment even when the window for payment arrives. The implications are clear: It means that they can keep on deferring paying the author the debt owed him indefinitely. This is an intolerable state of affairs. I have since cancelled my contract with iUniverse, My assessment of the aforementioned is that iUniverse have employed the use of unreasonable terms and procedures which breach my legitimate expectation to acquire royalties due me. The unconscionable state of affairs leaves me with no alternative other than to take all steps available to me securing the debt owed me including initiating civil legal action and filing a criminal complaint against iUniverse and its parent company Author Solutions. Solution: An immediate payment of all my royalty earnings from 2017 to the 2nd Quarter of 2024 i.e. April’s end, followed by an accelerated payment mechanism of royalties in the period after the cancellation of my contract with iUniverse.

If you are an international publisher/author- do not work together with iUniverse. You will not get your money...

They did a beautiful job on my book, titled "Me and Mr. Bear"! The design is amazing. I didn't like the fact that my friends received their books before me! My friend had to drive over to my house just so I could see my finished product. They let me borrow the book so that I could make a video on tiktok.

I did like the communication. If a call was scheduled, it took place right on time. The process moved very quickly, once a commitment was made. I wish that someone helped more with social media, but overall it has been a good experience, especially for my first time.

My publishing experience took place in a timely manner. Each task in the publishing process was linked together, from manuscript submission to print publication. I enjoyed communicating with each staff person; they explained the possibilities beforehand. Overall, I would highly recommend IUniverse publishing to a writer.

This is my second go-around with iUniverse. I got what I paid for using the "Pioneer" package -- a print copy of my book plus an e-pub on Amazon with a Getty-image cover and transcription of my manuscript without any professional proofreading or copy-editing. Make sure your manuscript is in print-ready form before submitting it. They are efficient and responsive. You must do the marketing, however, and do not fall for or pay for their promises to make you a star. They are a business designed to make money. They are not going to make money for you, and they do not care about your writing. If your expectations are realistic, there is no problem. Everything is outsourced to workers in the Philippines, but I was able to discuss issues by telephone, and they were polite. FYI, the price for your publication package is negotiable. Addendum 4/24/2024: As of this date they have failed to make my e-pub available per contract. Several calls and emails have gone unanswered, or someone in customer services unsympathetically says they will get back to you in 24-48 hours (untrue). Also, about 7-10 days after my book was published in paperback I began to receive calls on my personal cell phone from complete strangers -- scammers with Filipino accents -- wanting to help market my book for a hefty fee. I did an online investigation and discovered this was a common occurrence with iUniverse (google iUniverse and "Logan Crawford"). If I write another book, it certainly won't be published by this untrustworthy organization. Addendum 5/13/2024: I discovered a recurring $9.99 fee on my AMEX for "Author Learning Center." Apparently it was part of a one month "free trial" that comes with the Pioneer package and presumably other packages, only they continued to charge me for the "service" after the one month free trial was over. I eventually cancelled the service -- a service I never used -- but they refused to reimburse me for the six or so months of recurring charges -- service charges that I did not request or want. So much has been written on the Internet about iUniverse and other self-publishing companies under the Author Solutions company umbrella, including many lawsuits for deceptive marketing. Stay clear of all these companies: Xlibris, iUniverse, Archway, Balboa, and many others. They are exploitation specialists operating in the publishing realm. Highly unethical people in it only for the money.

This was one of the worst experiences for me and it costed me to take the risk. I was so excited to get started. Paid almost 2 grand and when it got close to finishing the project, they went ghost. No communication what so ever for almost a month. They rushed me to send in my unfinished manuscript because once you do that you’re locked in. They can drop the ball but once you cancel from fear of failure and/or fraud, they will take 50% without lifting a finger. Nothing was done on their behalf and it still costed me over $900. Who has money to throw away? If you’re thinking about going with this company I have one word of advice…Don’t. Do not send them your manuscript. They get a little lazy after you do or they’ll just keep trying to get money out of you for marketing. Don’t fall for it

I got the copies of my book as described in the publish package I bought.

I contacted this company in regard to publishing as a first-time publisher. They made me feel very uncomfortable, and even started to insult me when I told them I had yet to decide who I was going to pick. The man said it sounds like I'm procrastinating (Kelly) and made me feel like I was being yelled at for thirty minutes straight because I didn't commit! Don't go to this company, authors be aware! Not professional staff.