Easy to contact on the phone, was able to be helped by the first person I spoke to. Polite, friendly and efficient, increasingly rare in any industry much less banking.

Phone operator very courteous and helpful

contacted Tandem on chat and response was within 2 minutes. Question answered swiftly.

Great service! Most helpful! Thank you very much.

Using Web Chat within the app was answered by Tracey. She was very helpful and quickly pointed me in the right direction. Many thanks

Advisor was extremely professional and resolved my issue.

Excellent support by chat feature. Recommend.

Live chat is super responsive! The app looks so sleek and will start saving with tandem again.

Customer service was helpful but no resolution. I was advised you don’t accept payments from accounts not in my name. I asked for premium bond prizes to be paid to Tandem. Having said you don’t accept payments you accepted £225 but are not paying it to me or returning it to NS&I

Very impressed with Tandem! Good interest rate, easy to use & secure movement from your attached accounts! I recently moved house & required to change home address & email & this also went smoothly! Definitely a company to use!😀😀😀