Very good service. Refreshing to immediately be able to chat with a real person who could resolve my problem (prompt and no fuss) rather than being stuck in an endless bot loop.

the process was straight forward15

I needed to update my home address but couldn’t do it on the app. I rang your help line. Although I was advised on answer you were experiencing large call volumes I was connected to an advisor within seconds. My request was dealt with in no time at all. Quite impressed.

Really quick answer to my question. Easy to use the live chat service

Got through quickly to someone who understood the issue, and had the expertise and willingness to help.

Needed to change my address which was dealt with quickly and efficiently using live chat. Good bank. Easy to use app

Really good service from Tandem. Very fast

The lady I spoke to on the phone was very helpful and patient. She waited on the phone patiently until I had carried out the transaction that I had been having difficulty with. Many thanks

Mobile app is easy to navigate and support is quick and efficient.

Very friendly, helpful and accurate advice.