The customer service was excellent

As a customer who has never missed a payment for many years and who doesn't understand how financial things work.i do know I have a near perfect credit score .I recently found out that my apr is nearly 30% That's a lot and I an definitely not pleased with this....my fault for signing the contract . SAD reply

George helped me quickly this morning. Reassuring and helpful. Thank you!

The app chat was really quick and easy

Well, Diane , not Daisy, gave me a wonderful ride without the aid of a Tandem. She calmly pedalled me through the procedures of setting up a linked account that wasn't in the Big Boys list. She appreciated that smaller holders wanted opportunities to penetrate the market and carefully slipped my details in the appropriate box, helping me introduce a largish deposit. A friendly, careful and professional experience without the need for much pumping or even a Tandem. HAL would be jealous, but he can have his AI - the human touch is far more effective and stimulating.

Made a duplicate payment because their automated service said it failed. Now I have to week over 8 weeks for a refund absolute nonsense 10 days later and they still have not issued a refund via banks chargeback even though it clearly states the funds went to them. I have been in contact with them for 2 weeks and customer services won’t do anything

I loved the idea of Tandem's instant access high interest savings account. However, over the course of a year they have changed it from nearly 6% to 3.9 in the last year. I realize it was variable but I didn't expect it to drop so much. I also emailed them once about a transfer I made but never heard back.

Great service, highly recommended

I needed to change my address in the app and the chat assistant was very prompt and sorted the problem within 10 mins.

absolutely shocking!!! i have emailed complaints team had a rude response asked for it to be escalated to higher management and have been ignored attempted to call and left on hold for hours on end sent numerous emails and still no response, even from the CEO, what kind of service is this, i am vulnerable and this has caused so much stress and anxiety and its affected my wellbeing in more ways than you can imagine. A big so called reputable company like yourselves to treat customer such a way is appalling - i will be contacting the regulating body and see if they are able to resolve the issues i have been having with you. I have attempted multiple times to give you the opportunity to resolve my complaint and the lack of empathy and even acknowledging my complaint is not acceptable its alright for you to have zero tolerance in place what about your customers, you haven't even adhered to your complaints procedure. This has been ongoing for over a month!! Now I will take it up with the regulating body!