My son always brings heavy books to school and I'm glad the bag is of great quality that can endure such weight. We replace bags often because the strap often breaks but the one we bought from KKBags is almost a year strong!

The first time I ordered, the bag's zipper had an issue, but as soon as I reported the malfunction the replacement process was done rather smoothly. The bag is cute and stylish so I'm glad the customer service is great!

Great bag but took a while to arrive

Customer service was quick to respond to our email inquiries when our bag hadn’t arrived 3 weeks after placing the order. They sent a replacement immediately. We love the backpack and all the gadgets that came with it. The description of the bag was accurate.

Update: I am very happy to say that I did finally receive the backpack ordered from KK bags.I had to contact the customer support email (only type of contact I could find for KK bags) and ask why I had not been given any shipping confirmation for 7 days, or no courtesy email saying we will ship your bag soon, nothing from them. So I became worried I had been scammed. KK bags did not like that I left a poor review here and has asked me to remove it. So I am instead updating the review and adding 1 star. So it was not a scam but they also did not take my order very seriously until I made a poor review. The bag we bought and received is super cute and it looked like the picture. It’s a shame I had to buy a 2nd backpack for my daughter to start the school year, since this was the bag she really wanted. But I did get it. I suggest if you order from KKbags that you do it with plenty of time because it could take a while for them to ship out. (Previous reviews below) I am hoping that soon I can really leave a great review for this company. But right now I have this sinking feeling that I am being scammed. I placed an order on August 3rd for a super cute backpack. It is August 10th an I still have not seen any shipping information. In 7 days I have not seen or heard anything from this company. I have sent 3 emails and have not heard anything back yet. I am hoping that I was not scammed. So I heard back from Kkbags and they are saying they are shipping the backpack I ordered. If that happens I will let you know. So far it’s just an email. Received another email claiming they sent the package and supposedly a tracking number. It’s all very weird and definitely coming from china. We already ordered and received another backpack from somewhere else. If I receive the KKBag I will let everyone know.

Ordered a cute backpack for my daughter starting 7th grade. Bag is nice and big, Well made, and A lot of storage. It will be the only bag like it at her school. Big enough for all her books plus more.

My girls love their bags! They are a nice material and there are so many pockets for storage. I did not get an email, to be able to track my order right away, but as soon as I sent an email to inquire, I got an immediate response. The bags were delivered within the time that was stated!

After about a week of wear, the strap on the backpack broke. I contacted KK bags and the backpack was replaced at no additional cost to me, we only had to wait for it to be made since it was out of stock. My son is please with the his new backpack. KKbags resolved the issue and kept in contact through the entire process until the replacement backpack was delivered.

It took some time to get the bag, but I sent a responses they did respond back each time. It was worth the wait. The quality of this bag is excellent, I know it will last me awhile.

Purchased a bag on august 22.2022 and the strap is ripped off it already when you pay 40$ plus dollars bag didn’t even last 30 days for second grader to use