The affordable price of item, customer service and satisfaction. Item adjustable stand for laptop and two computer monitors proved to be a great buy. The price favorably above and beyond expectation. The item easy to assemble, easy to adjust to accommodate laptop and two computer monitors. The stand easily adjusts for standing, high chair or low chair. Customer service provided responsive answers and were courteous and polite. I was able to track delivery too. I am pleased with purchase and am trying to purchase more...

Did not get a email about my oder

No communication about when the product will ship, sent a note through the website and nothing... Seems the website team and the warehouse team do not communicate... Told it's in stock but nothing for over a week, client not happy either

I have not received my equipment I ordered and no one can give me information on it.

I made a parts order for around $1,000 including shipping. Toolots lost it for over a month. Multiple calls and emails to shippers and Toolots were fruitless, Toolots never once responded. With about 20 calls, I got a human at Toolots once. Now a shipper is coming after me for $55 per day storage for the shipment due to collect freight charges since Toolots didn't pay them, and didn't answer their calls for weeks. It's hard to say how bad this basic order is going to get before it is over with. I'm currently on a call with Toolots with their typical 'open line, background noise'. Call them and try to get in touch with someone in order status or returns, you'll see. Edit: Toolots is bankrupt, court information is publicly available via a google search

Horrible ordered more than a week ago, product never shipped yet.

Really good company they did great service and good equipment!!!

Money transaction was quick and easy. Still waiting on email confirmation with proof of purchase and delivery info. Also I stated my urgency on needing this shipped quickly since I have customers waiting on product from me and can not be completed without the new lathe. Ordered on Monday was charged in full on Monday and now it's Friday still no email or any info letting me know what is going on. Feeling like I should've purchased from Little machine shop also in California. Received my last order from them in 4 days. Hoping this review will trigger some sort of response since customer service is the most important part of being in and staying in business

great product for the money

The Sales team are hard to work with they can never give you a clear ETA. I ordered a product and was told they would get shipped as soon as possible my client needs them. I am discouraged it has almost been 2 weeks since we ordered the product. When I call they can't provide any information. Not too reliable the sales team. Better communication between buyers and or operations and Sales Team. Please explain.