Excellent customer service from Chloe, she made us feel at ease when we dropped off our frightened Pup.

Another great service from the dog loving groom team

The girls always make my dog feel so welcome and do a great job with her brush and bath.

Avoid at all costs!!! Took my short haired dachshund on for a full groom today. My husband collected her and brought her home for me to find they had butchered her nails and she still had gunk in her eyes and didn't smell as if she had been washed at all. I took her back in and spoke to the manager I showed him her eyes he said she probably got that in the time she had been brought back home. Then with the nails he just kept saying I'm not a groomer so I don't know when I asked why someone who knows nothing about grooming would be a manager he proceeded to tell me that the manager of an airport is not a pilot!!! He was rude and just kept almost smirking. Also I questioned why my husband had been charged £35 when I had already paid £15 deposit making it a £50 groom so a short haired small breed he told me we just keep the deposit for other potential grooms. Then said he would be happy to refund you the deposit which he did. Looking online there was no banked money so that was a lie they had just stolen my money and did such a shody job. The manager called Damien refused to show me any qualifications paperwork from this young girls grooming so there is high chance they are not qualified at all. Avoid Avoid Avoid

Professional staff,,,, very friendly,,,, and love the way they are with my dog's not forgetting the lovely Mohawk style 👍🏽💖🐾

Exciting day for Our little boys first Groom! Think I was more nervous about it, than my childrens first hair cuts! I needn’t have worried, I was told he was a good boy. But I’m sure that was all down to his Groomer, being so kind & gentle & keeping him calm. I would highly recommend the ‘Groom Room’ in Colchester’s Pets at home to any one. He looked so lovely & fluffy in his little bandana. Looking forward to his next visit in 4 wks, then will continue 6wkly! Thank you Nicola for being so kind & gentle with our little boy Bruno!

First time at the Leicester Fosse Park Groom room - Claire did a lovely job for my Daisy. I got a quick appointment and the whole process was very efficient.

Very polite very professional

The Pets at Home Groom Room colleagues were fantastic, as usual. They are very professional and always listen to what you require for your doggies grooming. They’re always really happy to help with any questions you may have. The manager there on my visit this week, also dealt with a query/ question I had re a Groom Room voucher and sorted all this for me very quickly, there and then. I highly recommend Pets at Home Groom Room. I definitely won’t go anywhere else. Excellent service and we were very happy with the grooming service for our doggie. Thank you to all staff. See you again soon.

Anxious 3 year old cocker. did a really good cut and removed all the tangles. he seemed less stressed this time during the cut and was happily wagging his tail. another step forward for him. pleased with the experience and result