Was my first time getting my little dog groomed,I’m very happy and she was looking lovely..

Been taking my dog since she was a puppy and she loves going!! She runs straight through the store to the groom room. We use the one in Pity Me Durham and the guy there always does an amazing job, he remembers all of the dogs names and is so great with them. Massive thank you from Lola and us :)

Very lovely service, my puppy came out looking great! They give great feedback on what he did and didn’t like as part of the puppy groom service. He even got a cute bandana! Highly recommend this if you’re wondering where to take your puppy for their first groom, and he’s 20kg and was only £30!

Sadly a groomer leaving Falmouth Groom Room had an impact on me the customer when it did not need to. Communication was lacking in the system/management of the diary, the customer and the dogs. For the last 3+ years I have received second to none service for both my dogs and my own expectations. Why should change of staff impact any end user. Disappointing to say the least.

My usual grooming service was full. So were The Grooming Room. However they called with a cancellation. Firstly I was well impressed with how my dog took to them. He’s a good judge of character. Staff were really friendly. His cut was done exactly as I wanted it. Nails clipped too. I’m booked to go back. I highly recommend here.

I'm very pleased with the cut that snow had

Milo's 2nd puppy grooming, staff are so professional and helpful. He's now all ready for his "grown up" grooming in 6 weeks. Thank you

My partner dopped my Bichon off yesterday for the dearest groom. The girl asked do you want a bichon cut. He said yes, like he is now but shorter, but whatever you do don't scalp him. The girl said fine and said he'll be done in an hour. This concerned me as he's never been cut in an hour. They rang 2 hrs later to say he's ready. What a shambles. The cut is uneven all over his body, his head is a mess more like a badly cut poodle. Doesn't look like my dog, the most terrible cut he's ever had. I couldn't go back today as been working a long shift.. but I will. Feel ashamed to walk him. Looks like I've hacked at him myself and been charged £57 dearest cut I've ever paid for and that's including where I normally take him which they specialise in bichon cuts. But we messed up our appointment and she had nothing until October. So I couldn't leave him. Wish I had now! Absolutely furious!

Felix looked lovely when he cam e out. It was worth the 3 hour wait

Great service as always! Beau looked amazing when I picked him up.. Thank you