Really unprofessional company. Listed a nintendo switch lite as Like new - Never used. Upon opening the package, the box was damaged. The switch was missing screws, and it was dirty. Applied for a return a week after opening, but no courier came. This was back in January! Its almost been a month and nobody has contacted me. I sent in an email a couple weeks ago regarding the return, but no representative has even bothered to give me a call or reply to my email. Now, im trying to claim warranty for it because the battery has been acting up, But it's not even letting me claim it. The website tells me that its not claimable. It hasn't been 12 months yet so what happened to my 12 months warranty? I bought things before from them but this is the last time. Completely unacceptable. Customer service is non existant. TLDR; Cartlow does not verify the condition of the product before shipping, Cartlow never sent anyone regarding my return request, and Cartlow isn't letting me claim warranty for something I bought less than 5 months ago.

I recently encountered a series of disappointments with Cartlow that have left me feeling utterly frustrated and dissatisfied. Not only did they deliver the wrong item initially, but their warranty service has been shockingly inadequate.Upon receiving my order from Cartlow, I discovered that the item delivered was incorrect. Despite this error, I decided to accept it as I urgently needed a gas cooker at the time. Additionally, to my dismay, the item was missing a leg, which further compounded the issue.The initial disappointment with the incorrect delivery was only exacerbated by the subsequent ordeal with their warranty service. After encountering a problem with the oven, I promptly initiated a service request on January 22nd, only to be met with a string of delays, miscommunications, and unfulfilled promises.The pickup of the gas cooker finally occurred on February 1st, but the saga continued as I faced a complete lack of clarity regarding the status of the repair. Despite reassurances from Cartlow's support team that the appliance was still under warranty, the inspection team failed to acknowledge this, leading to unnecessary confusion and delays.Throughout this entire process, I have been met with poor communication, minimal accountability, and a blatant disregard for customer satisfaction. The prolonged inconvenience and frustration caused by Cartlow's negligence have been nothing short of exasperating.In light of these experiences, I am deeply disappointed in Cartlow's lack of professionalism and commitment to customer service. Their failure to rectify their initial mistake and provide adequate warranty service is simply unacceptable.I urge others to exercise caution when considering Cartlow for their purchases, as my experience highlights significant shortcomings in their service and support.Sincerely,

Worst customer service experience ever first product, ordering and delivery experience ever experienced. My product was delivered wrongly and it’s taking more than two weeks and still they don’t have a proper answer.

ipaid with my card and money was deducted but the order wasnt placed

Cartlow is not trust worthy website .Refund and Return is near to impossible.I never purchased expensive item from their but this time all items came with some issues one is completely different item what I purchase other has some missing part and one is not in proper package . Any how website claim to return and refund with in 7 days which is scam and its nearly impossible to get refund .I suggest never buy any expensive items from there like phones ,watches or any home appliances. It is very risky prices are low because the item is not the same what you are ordering . I am requesting for return it’s been more than 15 day still they telling me that we are processing.lost hope now. All the bad reviews here is true they are scamming people with fake and refurbished items.

Worst company in customer service I contact with customer service more than 4 days no anyone give me any answer and always told me we will give you feedback and I’m waiting more than 10 days to receive my order I paid already and I asked to contact with anyone manager they refused and still right now I didn’t receive my order I paid from 14-Jan 2024 and now 23-Jan 2024

I literally had the worst ever experience with any e-commerce platform. They just take ur order & then leave it in the air. Even after contacting them again & again, the support people were clueless & had no solution as where the order is & how long would it take to arrive. Eventually I had to cancel my order after 7 days. In short Cartlow just wasted my whole week chasing them & giving nothing. I will never ever share this again.

This is my 7th day tagt cartlow is still keep on talking that my order is going to be delivered tomorrow)) it was meant to be a bd gift now it’s been already late)) ? Why lie about the fact that isn’t going to happen?

Haven’t made a purchase yet , came to check the reviews before dropping 6000+. How can I verify the seller “digital tech”?

Now I know why I have to buy new, faraway from cartlow, all Fake, don't lose your money and time with such a miserable app