Cleaner was acceptable, nothing special. Complaint stems from fact they billed me twice, then claimed they had refunded me for second transaction that went through in error (bear in mind this is all confirmed via e-mail), and then didn't process the refund. Had to call credit card company to process refund in the end as Mopp stopped responding.

Turned up exactly on time and worked right through with no breaks. Did an excellent job. Very good value for the service delivered. Have already recommended to others, will continue to do so

Great Job thanks! :)

The company can't even get their core service right - failing to send a cleaner after 3 attempts is ridiculous. They wasted 2 of my days as I stayed home to wait for the cleaner. Was sent on a wild goose chase looking for one cleaner who was allegedly outside the building, then allegedly in the concierge's office, then allegedly had to get to another appointment so she left ! Customer service acts like they are doing you a favour rebooking an appointment when the cleaner doesn't arrive. Would never use this company again and never got to use them in the first place as they couldn't manage to get a cleaner round.

I had heard about the service online and through friends and thought I'd give it a try as a once off. Booking someone to come via the website was so simple and everything was clearly and simply explained. I really liked the flexibility and of course the cost. Everything had been thought out. We got a confirmation email with the name of the person who would be coming and it was as simple as that. On the day of the clean, the representative was on time and professional but also very conscientious. They used their time efficiently and worked non stop for the whole duration. I'm signing up to have someone come regularly now as I've realised I can't live without this. Well done guys!

Adrienn has been to clean my house on 2 occasions and she has done a excellent job I would highly recommend Adrienn

DO NOT use mopp.com if you dont believe me read the other reviews on here. Wish i'd found this website first. Cleaners are fine. Some are in fact good. Mopp.com is a shambles. Expect to be charged for cleans that you dont book. (they wont refund this). Expect cleaners to turn up late or not at all and mopp.com can never explain why. It really has been a huge mistake getting involved, and once you are signed up its impossible to leave! I have wasted countless hours trying to sort this mess and lost money. Use a different provider!

First review ive ever written online for any product or service which sums up how bad the service was. Hope nobody else gets caught out. We had a clean with Mopp about a month ago and were not happy with the quality of the clean. Their customer service was excellence as I was offered a 50% off clean with a new cleaner. 2 weeks later when clean was due (12pm), the original cleaner turned up and said mopp had not told her she had been cancelled which was embarrassing for both of us. We had to turn her away and explain why we'd cancelled. When we rang mopp they had no idea why she turned up... it should have been someone else. We then went out for the day (having not had a clean) and got a call at 1pm from the cleaner that should have turned up saying she was at our house and was sorry she was an hour late she had slept in! We were not at house so couldnt get the clean done as were not expecting a second cleaner to turn up an hour late! Needless to say I contacted Mopp and explained that I wanted to cancel my fortnightly clean permanently. I was offered no refund or much really other than another 50% off clean. But so far im down £50 and have only had one bad clean. Thankfully mopp cancelled our arrangement... this was a month ago. Out the blue I have just checked my emails and I have a clean reminder for today!!!! For my fortnightly clean?! and a £25 charge. Mopp has not contacted me (other than this reminder) and I have not contacted them. For some reason after a month mopp have decided to restart my fortnightly subscription. This really just sums up the experience I have had with mopp so far. Great idea. Awful execution.

I have used Mopp on 4 occasions over 8 weeks and was initially pleased at the ease of booking and the first cleaner they sent. However my last 3 cleans have been a comedy of errors! 1. I waited 2 hours for a cleaner on 1 occasion, spent 30 minutes on the phone following up, was told she was “minutes away” – another hour waiting and still no cleaner – she never arrived. 2. Appalling customer service and call centre staff, often wait 20 minutes on hold to finally talk to someone who then tells me they can’t help me and they will have a manager call back, I have never received a call back. 3. The time of my confirmed booking has changed on two occasions 12 hours before the scheduled clean, I work 5 days a week and have often tried to work from home the morning of the clean, this has been incredibly inconvenient. 4. Quality of cleaning provided is really hit and miss, sometimes the rubbish is removed, sometimes the surfaces are dusted, and sometimes the bathrooms are vacuumed other times they are not. I will never use Mopp again and will go back to using Fantastic Cleaners.

I bought a Groupon voucher for this company on the 7th July. I used the on line chat to find out when/how I could book. I was told someone would contact me as the guy who does the Groupons was very busy but I was given an email address so I sent them an email to ask for date and time with address details ect. I got a reply on the 8th asking for voucher code and giving me a date and time, which I excepted. I emailed and said I would like an extra two hours, the person said I needed to call to pay. I called four times but couldn't get through so I emailed back to say I couldn't get through. I didn't hear anything from Mopp so as far as I was concerned I had a booking for the 12th July at 12.00 which I was given via emails. I called on the Friday 11th to try and add the two extra hours but was told I had no booking for the next day. I asked to speak to a manager, one wasn't available but would call me back, no call came. I called back again and spoke to a manager called Grace, she apologised for the mix up and said she would book me in for the following Saturday, 19th July, I have just called up as I didn't trust she would have made the booking and guess what they have NO BOOKING... I am now waiting for another manager called Tara to get back to me, I wont be holding my breathe.. Not sure what I have to do to actually get a booking but I can tell you something, they was going to get a regular booking from me, but if they cant get this together then there is no way they can do a weekly regular booking.. I will also be contacting Groupon to complain... Cannot resolve this complaint & have lost confidence with Mopp so now trying to sort out refund with Groupon... Fed up with speaking to unprofessional kids!!!!