Didn't work for me. Though I have to say I got promised a full refund, to be fair to the business. Hope it will arrive at my bank account. My story. Imagine a busy professional, moving houses at the same time, looking for cleaners online, suddenly coming across this service. How wonderful, you can book a vetted cleaner online! Well, I've booked for Saturday, cut a few ours of my so much needed sleep and went to the new property to wait for my cleaner. No show. I've contacted them via LiveChat (good they have it in fact!), customer services didn't quite want to get that I booked for Saturday, as my booking was shown as for Friday, the same time. Checked confirmation email - indeed, Friday. Btw, the email stated that they are not about end of tenancy cleaner requests but finding a trusted long term cleaner (which they are not achieving looking at comments below, either). Doesn't sound very welcoming for new customers who in fact could be bought in by such a trial! The guys need to learn marketing too. How did it happen, have I gone mad? So, I've done my investigation. Either of those: US calendar they use for booking, that shows Friday as the 6th day of the week, or spaghetti in their backend booking system. Looking at comments below, the second one actually looks very likely now. But that's not the only problem. The main problem is that I've ended up sitting there waiting Saturday morning. No one called me on Friday to ask why I am not in and whether I still want the cleaning. No one! I was half an hour away, free from meetings at that time and could've rushed home to let the cleaner in. I don't think it quite works yet. I've booked with a competitive service now which has an advantage of connecting customers and cleaners and sharing their mobile numbers so this is less likely to happen.

My first few cleans from Mopp were rather good and one out of the two cleaners they sent to me was very thorough. But after two no shows in a row and customer services seemingly not flagging my concerns up properly (plus a 15 minute wait on the phone the one time!) I have decided to end my subscription with them and look elsewhere. They really need to improve to be taken seriously as a business.

Excellent service. Customer service facility needs to improve a little as the one (and only) time a cleaner didn't turn up I received no notification that he/ she would not be coming.

I found the booking very easy to do and used the online help instant messenger to ask a quick question. The level of cleaning was very high and I am delighted with the service.

The cleaning was as I expected, very thorough and patient person.Thank you.

My Cleaner was fantastic! She was booked for 3 hours and completely cleaned and freshened up my small, 2 bedroom house. She found and removed dust, cobwebs etc. and left my house immaculate. I only had to point her in the direction of my cleaning products and supply her with a hoover and a bucket and mop - she was amazing. I would highly recommend her to anyone.

Nice lady good service

My daughter uses Mopp for regular cleaning and is very happy with the service she receives. I always use Mopp when I have spring cleaning to be done and have never been let down.

Excellent work

Left my house looking like a show house, Will be booking again