The young lady who came to clean my home was very nice and polite and did an excellent job, she was very professional as I just told her what needed cleaning and she just got on with the job! In fact my bathroom has never looked so clean even after my previous cleaner had finished. Thanks to Mopp.

Excellent all round service before, during and after the clean. Grace was fantastic I would definitely use MOPP again!

I will certainly use this service again, as the operative was very efficient, and I could find no fault with her work.

Great service, well designed website, competitive pricing, blah blah blah.

Cleaner did not show up for few times. Rubbish left on the floor and working slow motion We tried to complain no one answer any calls seems one person working is company communications Zero I do not recommended to anyone unless you want your house to stay dirty

Excellent clean, polite, enthusiastic cleaner. Looking forward to having Tessa come again

My daughter recommended Mopps to us . We just needed someone to help with a one off clean as my son was moving flats . We booked our cleaner for 3 hours on a Sunday ! She arrived on time and worked really hard cleaning the kitchen including the cooker and defrosting and cleaning the fridge .Cleaning cupboards etc . She then gave the bathroom a thorough clean and finished off by mopping all the floors. She was a great help and worked very hard . I have been recommending your company and would use again . Thank-you

Job well done and will use again, left to get on with it, came back and flat was looking great and all locked up.

I was really looking forward to coming home to a lovely clean house, but unfortunately the cleaner that Mopp sent round clearly doesn't believe in working very hard. The bath had soap scum all over it, the toilet was dirty, the carpet had barely been vacuumed, the stove top was dirty. All in all, she did an exceptionally poor job, and was a very bad representative of the company. I will go with my instincts and employ someone privately. I'll never use Mopp again. Extremely disappointed.

One hour late and I have resigned myself to the fact that my cleaner is not going to come. I booked a three hour clean through Groupon for £15, which is a big discount but the whole point of Groupon is to incentivise people to try out and then regularly use a service... Not to treat them like dirt because they are discounted customers. Also, they do not give Groupon customers appointments at "prime times".. I.e. on Fridays or before 12:00 on other days. I have to admit that alarm bells started ringing when it was difficult to get a response from the dedicated Groupon email address, and when I called, the customer service agent just told me to email again (what kind of a service is that?). Finally we arranged a time... 18:00 on the 7th of July. A cleaner was assigned and I even called to pay the extra £5 so that she would bring her own cleaning products. The website says to wait for 30 minutes before contacting them if the cleaner is late... Unfortunately the phone lines close at 18:00 and after that there is no way to contact Mopp... You cannot even get through to the cleaner directly so we were left in the dark (and the lurch!). An out of hours service would be nice! I like to think I am a reasonable person and know that people can sometimes be held up for a variety of reasons; traffic, personal issues etc etc... However what I despise is not to receive any communication to say that the cleaner would not be turning up. I also left work early in order to be back before 18:00 to let the cleaner in. I will be calling Mopp tomorrow to demand my money back and will book with the much more highly regarded Hassle.com. I am also going to contact Groupon to let them know of my disappointing experience. I really hate to give companies bad reviews because I don't want to come across as a whiny, moaning person but please do not trust Mopp. They are unreliable, their customer service is shoddy and for me, my cleaner did not show up, causing a lot of inconvenience... Update 09:20 08/07/2014: Cleaner did not turn up at all. Nothing heard from either her or Mopp. Still fuming and will be telling friends and family to avoid.