Excellent, really good service

it is the best cleaning company around

Excellent Service

Perfect transaction - easy to book and impeccable service. Magda was efficient, friendly and very, very thorough. I would have no problems using either the MOPP service, or Magda again.

I was browsing Google for a one-off housekeeping session when I came across the Mopp website. It reminded me of the Airbnb and Drivy websites I already use (btw, if indeed these websites are all from the same company, why not put ads about one another on them?). It was really simple to use and in a few minutes I had received a confirmation e-mail for the booking. Two days later Adriana arrived perfectly on time, and when we came back she immediately saw that she had done a marvellous job. All in all I really appreciate Mopp because it is quick, competitively priced, efficient and reliable.

A cleaner called Florentina was introduced to me and did a excellent job cleaning. I used a App called MOPP. So easy and a fair price. Work was done well so I'll definitely use MOPP again and most probably ask for Florentina if she's available. ;-)

Brilliant service, easy and stress free - better than I could have imagined

Easy to use website, fantastic job done by lovely lady, reasonably priced. Will use again.

I have used Mopp 3 times: 1. No complaints, cleaner did a good job and arrived on time 2. Couldn't get the same cleaner as the first time and this time the cleaner turned up 20 mins early, luckily wasn't too much of a problem. She did a very average job and definitely skipped corners 3. Requested to have my first cleaner and definitely not the second cleaner. Interestingly I was informed that neither of them are still working for Mopp. Got allocated a different cleaner and she didn't turn up!! So wasted 3 hours just waiting for her and still have a dirty house!! Mopp's Head Office's phone "wasn't working" so I emailed and I got a response about 30mins later to say she had got on the wrong bus. Not sure whether this was just a cover up but Mopp HQ didn't seem too bothered so I guess this is a regular occurrence. No sincere apology, no offer of compensation, I had to ask for it. I requested a free clean and if that went well then I would write this off as a one-off. They refused and all they could offer me was 20% off my next clean which is what I already had from an email promotion. Therefore, I have asked for a refund and won't be using Mopp again. Don't be fooled by the replies from the Mopp customer service team on this thread- they really aren't that helpful unless replying on a review site! Mopp is a great concept but in practice it doesn't work. Seems to be a high turnover of cleaners who for some reason or an other aren't that bothered about working for Mopp.

it was a good experience with a hardworking cleaner who was ready to follow my instructions and offer suggestions about a better way to approach the clean.A lovely clean. Thank you.