Given a time slot of 9-1 is not good as my wife cancelled a 10 o'clock dr appointment only to be told at 8-30 on the day that the engineer would not be arriving until mid-day Complete waste of a Dr appointment and a morning

The vibrant representative was really helpful and professional, and explained every part of the process.

Very pleasant guy , extremely courteous, well mannered and professional.

A pleasant experience with your Surveyor he arrived on time very polite and survey carried out with the minimal disruption

Fantastic customer service and support. The inspector was very respectful of my property and offered very helpful advice.

Got me up early and said between 9 and 12 abs arrived after1pm. I work. Nights!!!!!!!!!

My housing association used you the only problem I occurred was when you book the appointment you don’t get an e mail confirmation of the appointment I had to hope I had the right day as literally as soon as you book the appointment it’s gone there’s no way to check your appointment the man was really professional though I don’t know his name

Great experience.

Polite professional sorted.

Whilst trying to make my appointment (the same day as receiving your letter) the appointment web page was ‘covered’ by a notice that meant i couldnt book my appointment in. I tried online chat, where i was ‘apparently’ “first in the queue” for 13 minutes! Then I tried calling, for five minutes i was “1st in the queue” then it changed to “3rd in the queue” (all told that was a 10 minute wait) I was booked in but told that someone would need to call me to confirm. Didn’t happen. over the next couple of days PLUS i got two more emails AND a phone call telling me i had to make an appointment??? Apart from that, your technician was professional, friendly and very punctual. Your saving grace- i give him a 10 out of five LH