Nobody arrived for the appointment and I’ve since been sent two emails with no reply and I have sat on the phone trying to get through with no answer

Helpful, courteous and knowledgeable assessor who made useful suggestions and comments during the visit.

Arrived on time carried out inspection professionally and with care to the property. Very polite.

There was good communication throughout the process. The assessor arrived as expected and was very polite and efficient. Very happy with the service received.

The man that came was very professional and very thorough had a lovely way with him

Lady who did the job.Was very nice polite and on time

Professional, prompt and polite. Very efficient service from Vibrant. Easy booking process and very professional on visit. Would highly recommend.

They arrived on time and explained the process and what they’d be doing and why. They were very thorough and professional.

The hotline is always long queue which takes over 30mins to have someone to answer. I’ve received a email saying that my appointment was canceled. Had tried the live chat but I was told to make a call for making appointment.. Then I need to call and waited for another 30mins again Two stars are for the accessor did show up at the end.

The whole process was quick and easy. Good customer service