I had 3 engineers out to attempt to resolve the crack in my drain pipe. I paid £3000 for the work to be completed. Which none of the attending engineers could complete. The communication between engineers & office was poor. I was left the middle person between them. Still not resolved.

Well, Where do I start? MetroRod at LondonSouth. They are quick, reliable. The Engineers they have brilliant, brilliant people. The office are great! Everything about the service I received was amazing!

Had an emergency water leak in the bathroom. Aaron was the engineer who came to do the repair. He was prompt, polite, did an excellent job in replacing some piping and left the bathroom in pristine condition. Cannot praise him highly enough. Definitely recommended. Many thanks.

during working hours, depending on which franchise you call you will get different service levels at different costs for the same job description, but the ooh is what takes the biscuit, literally each time (3 to date) i have tried them, they have promised to attend and then either just not turned up or when chased late in the day, told "the van has broke down" and unreliable. Update, The next day Metro rod carried out the works and actually gave a good service, its just the ooh that are shocking, you need to get that sorted. Thank you for the good service by the team on site.

HELLO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been asking for your complaints procedure since 27th April 2022. I was firstly sent an invoice I have no idea why? then when I enquired I was informed that my email address had been compromised? so you have broken data protection and then on top of this have not replied to me since 8 Feb 2022???

At the end of October, Metro rod carried out a camera survey of my drains. Because they were ten minutes over the basic two hours, they charged for an extra hour. £324 in total. I was promised a quote for the necessary repairs the following week. Eleven weeks, three emails and two 'phone calls later, I am still waiting for some communication from them. This was literally money down the drain.

Your drivers don't know how to park and need a lesson in parking and driving or shouldnt be driving a vehicle that size if they cant park it,I get home from work to find I can barely park my car in my own parking bay because of one of your drivers poor parking,parked over the line into my bay and I have photo evidence

Had my back yard drains become blocked on boxing day not ideal. Rang metro rod and they managed to get someone out to me lunch time the following day. Unfortunately that's where the good ends!. The gentleman who attended "attempted" to clear my drains for about 10 mins before running out of water. I then had to ask my neighbour to use his outside tap to refill his water and he proceeded to sit in his van for half an hour before attempting again to clear my drain. After this he declared it was the local water authorities issues as it was in their drain and spent a further 20 mins sat in his van calling them for me. After this he left me with a reference number and left. Not happy with this I decided to chase the water authority up myself due to having young children and being unable to use any water due to my drain still being blocked!. When the local water authority turned up later the same day the worked out within 30 seconds it wasn't their drain however despite turning up with the wrong equipment and it not being their responsibility still cleared my drain and even went to the effort of diagnosed the issue for me something metro rod didn't bother to even attempt. A week and several phone calls later I've still not been able to get a meaningful response from metro rod after being told a manager would be in touch. I've rang today 8/1/24 twice to be told the manager is in a meeting and to leave a voice mail to put through to a line that just disconnects me. In short terrible company terrible service that seem very quick to make it someone else's issue take your money and run avoid like the plague.

Called at 7.30pm on Christmas eve. Blocked sink! Easy (and reasonable)payment over phone approximately half an hour later Rhys was at our door to come to our rescue. Ryhs very pleasant, clean, helpful and friendly, and he completed the job with no problems. I would definitely recommend and will be using again if the need arises

I can’t rate metro rod any higher I would give 10 stars if I could, we had a big blockage which was effecting my whole property & left us unable to use the bathrooms and kitchen equipment ( dishwasher / washing machine) & panic mode had subdued our household. A huge shout out to Mark Armstrong (give this guy a raise) from the Milton Keynes depot, he showed up on time and got straight to work, not only did he do a thorough investigation he was very informative through the whole process & he had everything back up and running in a matter of a couple of hrs. We now have a home that has everything running even better than when we moved in and we have had a massive weight lifted off our shoulders. If you are ever worried the job could be complex and not easy to resolve give Metro Rod a try, I was dumbfounded how quickly everything was back up and running in the best condition it has been since we purchased. It’s also worth noting the cost of getting back up and running was very reasonable. I will 100% use them again.