I cannot recommend Metro Rod enough, we had a severe back up sewerage within our office building (eye watering), I called and spoke with extremely polite staff who managed to allocate an engineer for the same afternoon, as it turned out the allocated engineer was unavoidably delayed so Metro Rod rearranged their schedule to avoid letting us down, The Engineer who had just returned home after a long shift attended site and got straight to work, quickly identified the issue which was actually well outside our premises at a main drain chamber on our neighbours carpark. All mess was cleaned up and internally and externally like they were never there, a little air freshener and couple of open doors cleared the smell. Happy office staff Thank you Metro Rod

Hopeless. Rang on Saturday with a blocked drain backing up foul waste and was told someone would come out 'by 6'. 6 came and went was advised to call back in an hour or two if no show. Eventually advised at 7.15 that it was too late for that day but that it would be the first job the next day. Bloke rang Sunday morning and advised that the cost would be higher, they only had a two man team available and better to book for another day. Sounded like he didn't want the job. Basically i spent 24 hours hanging around for nothing. Rang a rival firm (also ending in 'rod') who came out within two hours and fixed the issue straight away. Won't by bothering with metrorod ever again.

25 Mar 24 A Metro Rod engineer was assigned to a job at my property via the Hometree app. I had a blockage in my soil stack which was leading to a back up in my upstairs toilet and bath. The engineer struggled to remove my drain cover, promptly using force to get it off and causing damage to the cover. Metal was sheered off the frame, creating a risk not only to person but also vehicles parked on my drive due to it being sharp and jutting out. Once work began, the engineer decided that it was scale build up that was the issue and promptly decided to pack up his things, stating that 'it's an insurance job and very expensive to fix'. He did go upstairs to attempt to plunge the toilet and bath however, when attempting the latter he brought up a lot of (human) waste and dirty water into my bathtub. He didn't remove the bath mat prior to doing this (or ask me to do so) and didn't offer to clean up his mess. I have two small children in the house and this prevented me from bathing them that night because of the obvious health risk. To add insult to injury, another firm who I contacted manages to resolve my issue in 25 minutes using the same equipment avaliable to Metro Rod's engineer. It just felt like he couldn't be bothered and just wanted to get home. I am currently in separate talks with Hometree to resolve the issues raised above, but felt compelled to offer a fair assessment of the work (or lack thereof) that Metro Rod carried out on my property. I would not recommend this company.

I had blocked toilet bath and sink, Nick attended he was on time very polite and helpful and cleaned up after himself 5 star service...

I think these Metro rod guys and gals need a medal for the work that they do. I’ve just been really poorly with horrible vomiting and diarrhoea and oh what timing, but the drain gets blocked and backs up. so Metro Rod come and he has to clear it. And what he’s had to clear is a weeks worth of my diarrhoea And stuff. I don’t know how they do it I really don’t know how they do it. I hope they paid a phenomenal amount of money per month.

Lincoln branch is diabolical. Had a guy come out twice for us, did absolutely nothing. Said he’d “check the pipes from our shared man hole” for us and then just disappeared. Will name and shame if this happens again because it’s utterly ridiculous.

Local MetroRod failed to respond to emails for a quote after some preliminary conversations. Seems clear the franchise model is not working properly. This is why I post this against the MetroRodHQ . I recommend prospective buyers check the various franchisees credentials on Companies House.

Guys pls note the time the worker comes in and out, and whatever procedures they use, bcoz they will end up overcharging and writing things in job description that weren't actually performed. My friend ended up with a bill of £200 for 15 mins of work.

Spent £180 on a visit. Unbelievably the chap managed to miss that it was a dripping tap that was causing the leak. This took a plumber 2 minutes to work out. Said it was damaged underground drains and caused a massive expense to repair when there was nothing wrong. The quotes they supplied were also twice what the insurer quote was. Complained but got nowhere. Just ring a plumber next time because they haven’t got a clue

Paid for a CCTV survey to be passed to our insurance company to help progress sewage smells inside our house. Discovered belly in the pipe under the floor, pipework that wasn’t deep nor steep enough, and poorly routed connectors that were prone to blockages and back flowing into the pipe belly. Only surveyed one of three soil pipes and reluctantly performed the jet wash after being prompted and needing to leave site to fill the van with water. Survey came back two weeks late identifying only the belly and making no other mention of any of the other issues. Still waiting to hear back from them regarding my complaint about the lack of detail and thoroughness of the survey.