Outstanding customer service. This was arranged through my insurance company and Metro Rod contacted me almost immediately and the plumber arrived within the specified time. He fully investigated the problem, took the time to speak to one of his colleagues and was able to fix the leak the same day. Thank you so much for the great service.

Came to unblock soil pipe in the upstairs flat used a chain device which then broke our soil pipe causing our kitchen to be flooded with sewage and everything that goes with it denied that they had caused it by saying our pipe had been leaking for some time so how come haven't had anything like this before re update customer care have resolved our problem by the way of compensation for the flooring

AVIID AVOID AVOID TERRIBLE COMPANY Terrible company no manners and had nothing but problems with them they had to come back after fitting a pump that was cheap and would not work avoid this company there definitely NOT value for money

Always good service and response times are great even on weekends.

Richard and his team came to an emergency toilet blockage. I found them very professional, smart and very enthusiastic to get the job done. It was a big job! I cannot fault the work carried out and most of all, I was impressed with the great teamwork and friendliness of all the team. I would highly recommend them. Thank you so much Andy & Tracie Cable Street.

I have been 7 weeks without the shower draining properly (lots of paddling has been going on). Various plumbers have been out with one of them saying I needed a new bathroom. John from Metro Rod Exeter Branch came out and within half an hour or so had fixed the problem. He was really good, efficient, knowledgeable.

I had a leak from my bathroom into my kitchen. All plumbers were busy. I contacted Bard online and Metro Rod answered. I told them I lived in an old Victorian house with old plumbing and was told not a problem. A pleasant young 8 months qualified plumber turned up the next day and found the leak which was between a lead and copper pipe. He had never worked with lead and would not repair in fact I was told Metro Rod would not deal with lead. He charged £165 to tell me I had a leak but he could not repair it or advise me of anyone who could. Do not use this company if you live in an old property. A local plumber fixed it in a day ……. And did not understand why a newly qualified plumber could not have done. The experienced plumber charged £135. Update . So I received this request for details from MetroRod so they could look into my case! No reply to my details and it is now July 18th!! Avoid this company

Following a bad experience with another drainage company a couple of years ago who caused damage and then denied responsibility, I was recommended Metro Rod (Bristol) to empty a septic tank by my neighbour who had used them. I'm pleased to say they were very professional, turned up when they said they would, did a first class job, were very polite, (that impressed my wife), and were reasonably priced.I can thoroughly recommend them and I will be using them again in the future.

Outstanding customer service, Ricki, the service engineer told us exactly what he was going to do and kept us informed at every step of the works, he was very thourough and found the blockage and descaled the remaining pipes whilst there, Ricki was very Knowledgeable and his customer service skills were impeccable, he tided up after he had finished and was very pleasant to chat to, a very refreshing experience and would highly recommend using this service again, many thanks, cheers.

They are totally useless, they were asked to visit my property to find leak near the bath tub, plumber did not even bother to take off side panel of bath tub (which was not tiled and could be easily taken off) and said we need leak detection. I contacted leak detection company, they were advising that I should not need leak detection as normal plumber should be able to fix it, plumber from metro rod came 3 times but couldn't do anything, so I decided to call leak detection anyways and paid them 500 pounds, they were able to find a leak within 2 min behind the side panel.