Awful experience with this company’s head office and the North East office over the last 24 hours. Phoned yesterday morning to ask for someone to come out to deal with a blocked main drain about to overflow on the advice of our plumber who was in our house and said to say it was an emergency. Was told that they were booked all day but there was an on call engineer that they would send out but that it could be in the evening. At teatime I rang to see what was happening and was told the call had been actually booked in for this morning between 8am and noon. This morning I phoned again at 11am to ask where the engineer was and was given a variety of excuses including that hospitals and prisons were given priority/they had engineers off due to personal circumstances etc. Fair enough but then that they were “not accepting “domestics” yesterday”. So why accept our job then? The call handler said we were the engineer’s next call and she would phone him to ask his ETA. A person then called us back who said she was a manager, gave the same excuses and then when I asked if the previous person had spoken to the engineer and what was his ETA was told that she didn’t appreciate being spoken to like that! I then cancelled the job. Essentially should have told us yesterday morning that they were too busy and advised us to get another company in. Suggest this company starts telling would be customers the truth about whether they are too busy to attend or not and also does immediate customer service training for its call handlers. Absolutely atrocious.

Absolute waste of time , I phoned and reported a emergency at 21:00 they said someone will attend within 2 hours , no one turned up and when I phoned back they said hopefully in next 5 hours. Seriously don’t waste your time these guys are useless, complete let down.

Did not turn up on the day booked. Also I was not contacted regarding this. When I phoned no one offered any apology for the shoddy lack of service.

Booked through Plus heat to clear A blocked drain. They did not bother to turn up and did not contact me to explain. When I phoned metro rod the man I spoke to did not seem to understand what A drain is ! ! ! ! !

AVOID, AVOID, AVOID Metro Rod Northampton - absolute scammers. I feel physically sick that they've essentially stolen from us. We're not DIY minded, so went with a national company in the hope they would be above board. Big mistake. It resulted in paying £500 for 45 minutes of shoddy work. Gloves left behind, huge splatters of mortar all over the drain cover. And engineer who hid in his van for 3 hours so that Operations would see his tracker had been at our property for that time. When quoting they obviously knew they could take us for a ride. How can they live with themselves when taking advantage of people in such a shameful way. We'll pay as we're genuinely scared about how'd they react if we didn't. Expect to see this company on Watchdog soon.

Fantastic experience. Richard my engineer went above and beyond and really helped make a stressful situation as painless as possible! Thank you again.

We waited 3 weeks for our home ‘emergency’ cover to sort out someone who knew what they were talking about and who could finally fix the problem, which was a burst pipe that was in concrete in my kitchen floor. Not only did Eamon ( from the Luton branch ) locate the position of the leak, he then worked methodically and at every stage showed us what he’d done and gave the reason. He collected up the concrete into rubble sacks as he went along and left no mess whatsoever. He had arrived at 8.30am, and didn’t leave until 6pm when not only was he, but also is happy that the problem has been resolved. I am quick to criticise, but I am also quick to give credit where credit is due.

I had Metro rod allocated by Tesco Home emergency. These chaps are very good. An engineer by the name of Trevor did the work for my call. I would say, this is the first time I met a real drainage engineer. Both his knowledge, methodic work and checks were very professional. Thanks Trevor

He was professional, friendly and knowledgeable. Great service and blocked drain was cleared quickly with no hassle. Very pleased and i have learnt to just call and not leave it as someone will come out and help 🙂 Thank You Jack

Truly awful. Split in downpipe from toilet, one site of leak visible excrement and tissue leakage Came quickly, performed fibroptic examination of all accessible drains....reason unclear. Applied some porous cement approximately around leak reduced but did not eliminate leak, disappeared and not seen or heard of since despite multiple requests via Corgi, who presumably paid Metro Rod. No card, contact number or job description left. Never again