It was Saturday evening around 6 pm found our drain was blocked, We made arrangements with Metro Rod and Jack was at home in an hours time and sorted the block in no time. so glad with the service and Jack was very good at his job. I recommend Metro Rod to people are in any emergency service & Best of all available 24/7 service Good luck jack & Team

The wonderful Kevin and Steve came to rescue this week. Super professional and knowledgeable, they worked out what the issue and sorted things out incredibly quickly and efficiently. I can’t recommend them enough! Thank you!

I had concern that the work would be difficult, but the Metrorod Kent and Sussex Engineer had the right equipment and dealt with the blockage swiftly and very effectively. So much so that he charged me less than the quotation received - very honest and refreshing!

Called Metro Rod (Lincolnshire) to our home for a blocked drain. From the office coordination to the guy who carried out the work, the experience was prompt response, polite and helpful staff, and a professional service. Price quoted was the price charged - no hidden extras.

Metrorod came out to the residential home for special needs students at extremely short notice,Jack and Daryl were very helpful and knowlegable,they couldnt do enough for us with our drainage issues.to add also the price was fantastic we will be using them again i highly reccomend them.

Excellent service provided from Morpeth (Northumberland) Metro Rod. Highly recommend. Arrived promptly, courteous and completed and excellent service unblocking our drains. Thank you.

Absolutely awful. This company came out to fix a toilet leak under home emergency insurance and they have left me with a leak worse than I started. On the first visit the guy huffed and puffed saying that it's a two man job to take off the toilet and didn't really want to do the job. Insurance company had the audacity to tell me that metro rod will need me to take the toilet off the wall before they come out again. After pointing out that that was ridiculous and that a plumber should be capable of taking off a toilet, metrorod agreed to come out. Well the second time they came and between the two of them, they didn't know how to take into the toilet off so I googled it for them and explained how to take it off. They claimed to have fixed the leak and then after finishing work, hours later, there was a big pool of water. Phoned up the engineer as well as reporting it to the insurance company and said they would come tomorrow to fix. Then got a call from another guy later that evening saying he was coming to isolate the toilet and that they would send 2 men out tomorrow to sort it. He then spent ages figuring out how to isolate the toilet and said it's a different system to what he's used to. Said I had been really reasonable with the 2 guys before and himself and will defo get it sorted and will tell the office. Then got another call the next day saying they're on the way but only one guy showed up (one of the 2 men that showed up to fix initially). He said he's just been sent to asses as that's what the office said. Questioned why the guy that isolated it didn't do that assessment. He just shrugged his shoulders and said that's what the office wanted. He literally just put his hand under the toilet and said I'll let the office know it's urgent. No call from metrorod, so phoned insurance company and they said metrorod claimed it's a new leak and not caused by them. Amazing how that assessment can be done in 1 minute without taking off the toilet. Obviously insurance company believe metrorod and that it now requires tiles to be taken down, toilet taken off and this is not covered by emergency home cover. Seems very similar to a review below. They've so far charged £350 to the insurance company. Talk about rip off Britain! Compliant raised with insurance company. I would stay clear of this company.

Called late on Monday evening regards blocked drain outside. Came Tuesday morning, fantastic service all around, cleared blockage in no time, was professional, courteous, followed COVID guidelines. Would absolutely use again and highly recommend to all.

An efficient, quick, clean job clearing a blocked drain below the kitchen sink in my flat. Two very pleasant men from the company also very politely helped enlighten me as to which situations require a drainage specialist as opposed to a plumber The only reason I have not given 5 stars is due to an attempt to charge an extra 47% on the already agreed job date and price, due to it being Saturday. So many employees have daytime Saturdays included in their contracts at no premium now that this seems to be a ridiculously outdated practise. I would use them again as their standard charge seems quite fair, but only if my emergency fits into what they deem normal working days.

We had had an issue with original engineer who came to rectify a leak we had When Mike from Metrorod attended he was professional and made light work of the repair We would recommend