British essentials got back to me and explained the situation to me I am now a satisfied customer 😀 also I am receiving my refund its just a pity customs rejected my product. Thank you British essentials for following this up hopefully I can order products in the near future

Easy and quick service

No import tax despite U.K. Is outside of EU on the items I purchased from you .

The products were delivered as expected.

Delivery very quick and packaging perfect. All items as detailed. Good experience

Refused to refund my shipping costs despite selling products without making clear they are coming via international delivery, and stating misleading timeframes for delivery. I ordered based on 5-8 day delivery which was what was promised at point of sale. This was not “estimated” and at no point was I told this was an estimate. The goods took over 2.5 weeks to arrive. I’ve been told they won’t resolve my issue, and that my delivery costs will not be refunded, even though I threatened small claims and online reviews. Stay away!!!!

Timely delivery. Products arrived damage free. GREAT product!!

The Item, Price and Delivery was very good.

I ordered, paid and the parcel was delivered within a few days. Smooth and painless.

My package delivery was delayed, but Erin followed up and very quickly found that it was held for inpection by Customs in the country where I'm living. Erin continued to keep me updated and I'm pleased to say that my packge has now been delivered. Top Notch Customer Service from Erin and British Essentials!