Product arrive in time

Very disappointing experience with this company. Ordered an item on 7th July, and received confirmation of the order. Followed up on 12th July when I had not received notification that it had been dispatched, and received a vague standard response saying it usually takes 2 -3 days to process and sometimes longer. Followed up again on 23rd July and received a response saying that an email was sent to me on the 7th July notifying me that they were unable to fulfil the order and asking whether I wanted a substitution or to cancel the order. There is no time-stamped evidence that they sent me the purported email, and I have time-stamped evidence of emails they sent on 7th and 12th July indicating that they were processing the order! The kindest interpretation of these facts is that it is contradictory. Having read an earlier review, I am now doubtful as to whether they will act on my instruction to cancel the order!

Delivered on time, and well packed.

So difficult to get UK products delivered to us in France now after Brexit so I'm glad to have discovered British Essentials

I was emailed at 8 am to be told that my order couldn’t be fulfilled. Would I let them know if I wanted a substitute or to cancel my order. I replied within 2 hours that I wanted to cancel the order. 2 days later, they’ve written to say that a substituted item has left the warehouse as I hadn’t replied soon enough! Useless company. I’d like my full refund and won’t be using you again. Chancers

I’m Late making my Review of British Essentials, which I should of done almost a month ago The person I spoke to most was Richard.P who was super nice & explained everything to me.. I.E there could be a customs fee & that due to my county ( Ireland not having the stick/goods/Foods I want ) An Example I made just under a £100 pound purchase And my Customs charge was under €15euro & delivered to me by An post within 5 days My goods were the most well packaged parcel I’ve ever got through out years of getting stuff delivered. Bubble wrap & papers The only thing I’ll say is go to customs of your country to make sure , what you want is not banned or can’t be sent my air to your nation, so form me it’s Customs Ireland & a lot of it common sense 95% of it .. Like Batteries or Lighters etc .. But you more than likely will get a customs charge which might be new to you but is very standard & straightforward, and is never much in my experiences I *Truly Love* British Essentials!! Love the company, The Team they have is Amazing is Super easy to Use & they update you non stop along the way I got 2 deliveries, I got my goods shipped in under 24 hours with tracking & I was only waiting 5 days before I got my packages. My dad is from Northern Ireland So here down south in the Republic Of Ireland for me & him now , he can’t get the Sweets & foods he grew up on. So super handy for Father’s Day or Christmas or birthdays. But I use it to get my favourite coffees & drinks .. It’s such an Awesome Site & I can’t say enough good things about it. Super Happy Customer & Will be making Another order this week I wish I found the site so much sooner! 5 stars all round!

produktets høj kvalitet og effektivitet Firmaet professionelle håndtering af min ordre

I got exactly what I ordered at a fair price and it was delivered quickly.

fast delivery to usa

The product was delivered amazingly quickly, considering that it had to cross the ocean, and it's a great product, the best of its kind I have found. I immediately ordered two more bottles.