Hicimos un pedido de piezas hace un mes y medio. Pagado el pedido y los gastos de envío en el momento de la compra. En teoria tardaba maximo 28 días laborables en llegar y aún no sabiamos nada de él. Después de reclamar me dicen que es que falta una pieza de la que no hay stock hasta dentro de un mes más y que ahora, como tienen mucha faena, los pedidos pueden tardar hasta 45 días laborables. Nos toman el pelo? Y ni siquiera un mail informandote del estado de tu pedido. Vergonzoso!

Ich muss leider das hier mal loswerden. Kauf nichts von Lego, diese Marke ist teuer und minderwertige Qualität. Aber nicht nur das ich habe in den letzten Jahr vermehrt mitbekommen das Lego Ungerechtfertigt kleine Unternehmen Zerstört. Und warum ich das jetzt schreibe? Weil ich wieder was neues miterlebt habe. Und Lego das allerletzte ist. Da Frage ich mich wie tief kann man fallen.

Best gift for children!

Hallo, Ik ben een legofiel en bestel regelmatig iets bij Lego. Door helpdesk prima geholpen. Levertijden zijn niet meer van deze tijd. Zeker niet voor een groot bedrijf als Lego. Onderdelen bestellen duurt meer dan 8 dagen en als het geen bestsellers zijn kan het wel een maand duren. Service door DPD is slecht. Onjuiste informatie en maar afwachten wanneer het komt. Transport duurt rustig 4 dagen. Tja bestel je bij bol.com heb je het de volgende dag. Lego doe iets aan de besteltermijnen en betrouwbare leveringen. Of onderneem actie. Levering door KPN of DHL? 1 Warehouse? Daarnaast betalen met ideal zou ook handig zijn. Of stop gewoon met de directe verkoop en laat dat aan andere over die het wel kunnen. Tijd voor een nieuwe reorganisatie.

I’ve purchased from Lego in the past but always have problems with delivery timeframes - for some reason they always take longer than advertised. I wanted to purchase a gift from the Lego store with quite a high value, but I wanted to be sure when it would arrive and how long delivery is guaranteed to take. My first 2 emails were completely ignored. After a week I made contact via chat, and spent half an hour struggling to get a definitive answer. The chat screen closed without reason and we were still mid conversation. Annoyingly I couldn’t rejoin the chat. I assumed the chat advisor would get back to me or that someone would finally respond to the emails, but they didn’t bother. Two weeks after my first message I tried the chat again, but the advisor couldn’t explain how I place an order with the delivery guaranteed, even though he’d offered to do this. In the end I had to call, which is something I struggle to do, and when I asked the handler to clarify the delivery process he said “should I explain again more clearly?”. It was patronising, humiliating and unnecessary, when all I wanted to do was buy a product from them and be sure it arrived on time. I sent a complaint about all this by email, and, even though I explained clearly in the message that I struggle with phone calls, a complaint manager called me unexpectedly the same day. All she asked was whether I’d purchased the product, but I’d already told them I went elsewhere because their service was so appalling. A pointless phone call that achieved nothing. I have insider points ready to spend, but I’m so disgusted by the way this has been handled that they’ll never be used.

pessimi, disonseti, assistenza pessima. Arrivato lego difettoso danno la colpa a me mando video e foto come detto non rispondono alle email che dire altro che lego fate davvero pena e truffate anche

WORST COMPANY AND CUSTOMER SERVICE SUPPORT! After 3 months, the Lego company refuses to return or resend the item as promised since I never received it. I contacted the Lego company more than 5 times and they always refused to help. I contacted the carrier DPD more than 10 times trying to schedule new deliveries of the product, but they always told me that it was not possible to deliver due to a transport error and after 1 month it ended up being returned to the Lego warehouse abroad. According to DPD, the item was returned correctly but Lego continue to refuse to reimburse me for an item I purchased and never received...

My autistic nephew is an avid LEGO builder. Not the small sets, the big sets 18+ I had purchased the Harry Potter Gringotts set, which we paid over $630 + shipping. We get to the end of the build, last bag and there was a smaller bag missing from within the bag. We did not misplace it. When we build all bags are laid out in order, if you've been around a child who has autism you'd understand this. I contacted LEGO who said they would send a replacement bag out. Now I have just received an email from them saying they can no longer send out the bag as it doesn't pass their quality control. I now have a LEGO set that is incomplete, the roof is missing and a boy I have to go home and tell him we can't finish it. The money I have spent on LEGO is into the thousand's, no joke.

I particularly like the legos multi. Use. For children things that an unlocked the imagination more than it would if you bought a legal packet.

Habe Auto 42160 gekauft! Verbraucht extrem viel Batterien, die Idee mit App ist Blödsinn, mein Kind wird schon auf Handy getrimmt! Warum nicht normale Fernsteurung bei den Preis????und überhaupt das Ding läuft im Schneckentempo!!!Das kanns nicht sein!!!!!Lg