Verified
Honest Review EvryJourney by…
Honest Review EvryJourney by SixThreeZero. Unlike most people, rarely will I post a less than stellar review. I feel that most people are overly critical and basically have unrealistic expectations. Therefore, I choose to limit my reviews to positive experiences and not focus on the rarely experienced bad encounters. I guess my years in the service industry have developed this behavior. However, my disappointment with the EvryJourney by SixThreeZero has pushed me to express a below expectations review. Let me point to some of the positives with the bike and SixThreeZero. 1) The ride position is very comfortable. As a cruiser, the forward pedal position creates an enjoyable casual ride. It enables a very upright seating position which is without doubt easy on your back and hips. 2) They are creating a strong community sense with their App and social media presence. This is creating new cyclists which may not have been adopted cycling without it. 3) The appearance of the bike is attractive. Now the Cons. 1) I know their bikes are manufactured in China just like 95% of other bikes. However, this manufacturing is subpar. The welds are extremely sloppy with spatter, pitting, and blowholes. Clearly, they are hand welded with inexperienced techs. Also, the fit and finish is horrendous. Trying to align items such as the fenders and rear rack were not possible without bending the shape of the items. Out of the box, the rear fender and chain guard are attached to the frame. Both had to be removed in order to reshape them as they were both rubbing on the rear tire and crank sprocket, respectfully. (The shipping box was undamaged and showed no signs causing the issues.) 2) Paint while an attractive color, its application is also subpar. The amount of paint applied is the bare minimum to cover the steel. In some areas, the paint is so thin it appears more as over-spray. Combining the poor welds and minimal paint, rust will be an issue on the steel frame. This will happen whether you get caught in a small rain shower or just live in a humid environment. Honestly, cheap bikes from Walmart are of similar quality and house brands like Nishiki from Dick's Sporting Good are of better craftsmanship. For a bike which starts at $519, one would expect much more. The riding position and style can be obtained for other manufacturers for less money with similar quality or higher quality for similar cost. In the end, SixThreeZero is selling an image and lifestyle. Unfortunately, from our experience the build value of the bike is about $200 and their experience is the balance. If you need the SixThreeZero experience to motivate you to get out and ride, then by all means pay them. However, you should be aware of what you are truly getting for your hard earned money. So I reached out to the company because of their customer service commitment "if you're not happy, we're not happy. Let us take care of it -- no problem is too big or too small!" I stated provided them the exact above review. Their response, "If you have any issues/concerns regarding the bike, please let me know. " Seriously, did they not read my negative review?? So, I have now submitted numerous follow up emails asking for a refund/discount/exchange/touch up paint, etc. They no longer respond to my emails. DO NOT WASTE YOUR MONEY!!
Verified
Emanuel has been very responsive to all…
Emanuel has been very responsive to all of my many questions and has provided me with excellent customer service. Thank you!
Verified
terrible company to deal with
Probably one of the worst buys I've ever made next to the '69 fiat spyder I bought a long time ago. The bike came assembled wrong. They offered free shop assembly but I decided to fix the issues and finish assembly myself. Immediately I noticed the battery has no manufacturer's marks. Nothing to say who makes it in case I have an issue like it burns my house down. When I contacted support, their response was surprising. They wanted to know why I wanted to know so I wrote back with a long list of reasons why should know where your lithium batteries come from. I've since contacted again about a different issue and they're not just ignorant of bikes in general but rude as well. For what I paid for the bike, I deserve a bit higher level of service, especially after saving them money correcting their mistakes with the bike from the beginning. As for the bike, it's considerably overweight. It looks nice but they put way too much steel in the frame so it's not easy to handle. Plus there's some really dumb design issues like not being able to mount this to a rack, and using cable ties on the wiring. If I hadn't made changes to the bike and got a rear flat, I wouldn't have been able to change it. And, the wheels don't run true so the brakes are noisy and derailer doesn't quite work right and there's nothing I can do. I bought this on woot, the amazon affiliate, so I wasn't able to return this otherwise it would have gone back the first day because the brake levers, cables and so on were all installed incorrectly. But, I though I was dealing with a professional company but judging by their customer support I guess not. And, their facebook group is joke also because they apparently delete any posting that is not a glowing comment on their bikes.
Verified
Top Notch Products & Service
We have 2 e-bikes from Sixthreezero, the Frida and the Reach Your Destination. The Frida came with fender damage. One quick phone call had a new fender shipped quickly-no questions asked. Being new to e-bikes, we have had several questions. Either a phone call or email got us the answers we needed promptly. Can’t give enough praise for the bikes and the company!
Verified
Happy Customer
I love my new bike! I ordered the Around the Block model. The assembly was very easy. It's a beautiful bike and I love riding it.
Verified
Broken Chain
I had a chain that broke and Marry, from customer service, walked me through the steps to get it repaired and refunded. Way to go. Prompt responses.
Verified
Great Bike for a Bad Back
This cruiser bike is great! I have had chronic low back pain for years and need to sit upright in order to comfortably ride a bike. This one is perfect for me because the handlebars come back far enough for me to sit up straight while I ride. The gears work great, it is very high quality and I love the look of it. I have had the bike for over a year now and I know it will last a long time. Assembly was a bit complex, but other than that I have nothing but good things to say about this bike.
Verified
If you're looking to purchase a bike
If you're looking to purchase a bike, sixthreezero is a great option. They have a variety of types of bikes you can choose from and fun color options. My husband has a blue/red men's cruiser and I have the mint green women's cruiser. We love them.
Verified
every journey 500 fat tire too bulky for seniors
I’m a 63 year old woman and purchased the 500 w every journey fat tire because I thought it would be a smoother ride. Unfortunately it’s too bulky for me to handle so I’ve only been on the bike 4-5 times since I purchased it in April. I also feel the 500w is too powerful for me and I should have purchased the 250w. The bike is beautiful but I’m afraid to ride it.
Verified
Great Value, Amazing Bike!
The sixthreezero EVRYjourney bike is a great deal and quality bike. Assembly written and video instructions are easy to follow and takes about 30 min to build. No bike building expertise required. While the assembly was easy, so does the bike ride! Great for the beach, casual neighborhood riding, and family cruises around town. Buy for yourself or your family, you won't find a better price and quality in a smooth riding bike.