BEWARE OF 1st DIBS FRAUDULENT PROMISE. I viewed two urns for sale on 1st Dibs. The seller Canonbury Antiques offered a discount with a time limit. 1st Dibs confirmed my purchase within the time limit. The next day Canonbury Antiques canceled my order stating the urns had been sold ( for full price.) I contacted 1st Dibs and Canonbury Antiques and they have done nothing to correct the injustice done to me. I sincerely hope Canonbury Antiques and 1st Dibs are satisfied that their greed has cost them a customer. Richard Order #138299692

Easy to use!

The sellers were very helpful and made everything easy!

This was my first purchase using the 1st Dibs web site. They implemented processes that had me feeling my purchase would be finalized in a safe environment. Of course, they had the seller's ratings but they also gave very extensive information on the candlesticks; including where the item's price fell with what 1st Dibs thought the item was worth! Some sellers' prices were higher and some sellers' prices were lower. That data helped drive my decision. For me, "safe" is the operative descriptor for describing my 1st Dibs experience. I will definitely be back!

I tried to submit an offer 3 times today and it took me to a blank screen. I finally was able to submit over 2 hours later. I haven't had this problem before but it was a little frustrating.

Terrible payment service, two main stream banks refuse to send money to them and customer service absolutely no help in resolving

I ordered 2 items on 1st dibs with a value of £36,000 One said was emeralds , it was complete fraud and the other one was meant to be rubies but it was super low quality. Despite requesting to return this in December. I still don’t have a way to return my item! Customer support has been a disaster! They all tell you they will come back and escalate but they do absolutely nothing. This company is not professional at all, the sellers are fraud. Nothing is checked. The seller which 1st dibs said was “professional and vetted” is cheating customs in Italy and bancok. Never trust this company. I am in a deep loss of $ 40000 and no one cares at 1st dibs I had to incur valuation costs and return fees that no one has refunded me for. I am still awaiting instructions for my return after 2 full months and over 100 calls to the support team !! This company is a total disaster , I cannot express how bad it is. (My order number is 129601732)

The seller was communicative, helpful, and accommodating. It doesn't get much better than that!

Timely responses (even if mine were not!). A helpful attitude

Bought a $500 serigraph and the colors were nothing like the pictures on 1stDibs. After nearly a month of going through their unnecessarily tedious "process" for easy returns, we arrive back at a $200 return shipping fee plus restocking and whatever. For an 8 ounce sheet of paper. Do not buy from them. Their promises are fraudulent.