Verified
Item was well priced and represented…
Item was well priced and represented accurately. Shipping was quick and complimentary (to Hawaii !!)
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Trustworthy and reliable seller
Trustworthy and reliable seller. Excellent customer service.
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Great markedplace
Great markedplace with much of unike and rare things! Some items is overpriced, and they use to much time to make shipping.
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Hacker takeover, scam attemp (Seller for 14 months)
I have been on 1stdibs as a seller for over a year. In this short period we've been targeted by scam and fishing attemps numerous times. The last attempt came from a perfectly valid 1stdibs email which refered to a sale validated on the website, urging us to update our complete card details (CVV included of course). Contacted 1stdibs asking for the urgent deletion of our details which refused, saying our contract is valid for another year. So: data breach, takeover of 1stdibs itself by hacker, and they still want to bind us to a stupid contract ?
Verified
All very simple
All very simple
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I am beyond in shock
I am beyond in shock! I bought a Chanel cream bag . It arrived with it being painted on the corner large and obvious. My bags never have been painted. Chanel repairs from Chanel or a bag expert. Google for that. I asked to return the bag because the value was destroyed with touch up paint on it. The policy said I could return and their bags are protected. The seller they represented said I sent a different bag back . I was that is not possible. I have tracking number of my return. Next I am sent photos of a bag that was not the bag I returned! They sent the fake bag back in a different box. On the phone got me nowhere! Customer service was terrible. A different person continued to contact me each time not knowing anything about the situation. I have saved about 40 e mails from them to prove this. They said did you take a photo of the bag ? I said no what for there is nothing that says take a photo and on the phone a representative said true. I couldn’t believe it . Then the seller showed photos of the two different bags. I could see it was not the bag I returned. They are charging me over $5000. They sent the fake bag back to me charging me twice to do that. I suggest you must video returns at the counter where you return it open and seal it in front of the clerk. Video the entire thing . I tried to work it out even after this answer from them. They know exactly what happened and did not take accountability for their seller!!!! Do not use them. They should have returned the money . I now need to take them to court! Kimberly Bacardi
Verified
do not use this company most…
do not use this company most unprofessional, untrustworthy, deceitful company that is around you will regret it just all at the reviews.
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Helped with problematic seller
I ordered a table from 1st Dibs and the seller did not ship the table on the timeline provided and stopped replying to communication. 1st Dibs helped me sort out the problem, reached out to the seller and was willing to help with a refund if the item did not arrive as promised.
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Outstanding Service!
The Seller was Dandelion in the UK. Communicating with them was very simple and quick. The expensive jewelry item arrived at my home in the US sooner than expected and in perfect condition. I could not be more pleased!
Verified
Beware!!!!
Beware!!!! Beware!!!! Beware!!!! Terrible site for sellers! Only fraudsters sending emails with attempted fraud. Support and company do nothing to stop/filter the scams. Only the same standard answers every time that don't really answer our questions. Once you are captured by 1stdibs they don't care about you. No response from the person at 1Stdibs who signed us up, before we joined he bombarded us with emails about the site's excellence and good reputation. Damn we regret joining! This is not how we as serious entrepreneurs want to work. A shame to drag companies into *, charge and then not care!